Training & Quality Assurance Coordinator

Safe Place For Youth • Venice, CA

1d • Hybrid

About The Position

The Training & Quality Assurance Coordinator supports the agency in maintaining quality, compliance, and consistency across programs and organizational functions. This role coordinates quality assurance activities, agency-wide and contract-specific training requirements, documentation reviews, and compliance tracking. The Training and Quality Assurance Coordinator works closely with HR, program leadership, and supervisors to maintain effective tracking systems, identify gaps, and support continuous quality improvement.

Requirements

• High School Diploma is required.
• 1-2 years of experience in quality assurance, compliance, training coordination, program operations, administrative coordination, or a related field is required.
• An uncompromising sense of integrity and ethics, discretion and confidentiality
• Trustworthy, reliable, able to work independently and exercise good judgment
• Ability to establish and maintain cooperative and effective working relationships with others
• Excellent knowledge of Microsoft Suite and Google Suite
• Strong analytical and organization skills
• Excellent time management skills with a proven ability to meet deadlines
• Strong initiative and leadership skills
• Ability to communicate effectively in verbal and written formats
• Strong project management, organizational, and administrative skills
• Cultural humility
• Flexibility
• Exceptional attention to detail
• Valid CA Drivers license, personal vehicle and adequate insurance

Nice To Haves

• Bachelor's Degree in Business Administration, Social Services, Psychology, Sociology, Public Administration, or a related field is preferred.
• 2 or more years experience writing documentation for social service program preferred
• 1-2 years of experience working in a non-profit or social service organization is preferred.
• Experience working with contracts, compliance requirements, audits, or quality assurance processes is preferred.
• knowledge of Slack, Asana, DocuSign, Zoom and GoToConnect is preferred.

Responsibilities

• Work with the HR Director, Chief Programs Officer, and program leadership to review agency and contract requirements and identify required training, certifications, documentation, and compliance activities.
• Coordinate and maintain tracking of agency-wide and contract-specific training requirements, including staff completion, certifications, renewals, and supporting documentation; follow up with staff and supervisors regarding outstanding or expiring requirements.
• Support onboarding logistics by coordinating and tracking required agency, program, and compliance training for new employees.
• Lead efforts to standardize charting systems and ensure consistent, high-quality documentation across programs.
• Lead quarterly peer chart audits and support ongoing quality assurance and compliance activities.
• Track audit findings, identify trends and gaps, and work with supervisors and program leadership to support follow-up and quality improvement.
• Facilitate monthly Performance and Quality Improvement meetings and support goal development, implementation, and tracking.
• Compile and analyze quality assurance, compliance, and training data and prepare reports, presentations, and other documentation for leadership.
• Support preparation for contract monitoring, audits, site visits, and other compliance reviews.
• Work with supervisors and subject matter experts to identify training gaps and support the development or coordination of additional training and professional development opportunities.
• Assist with the development and maintenance of policies, procedures, SOPs, training materials, and other resources that promote consistent agency practices.
• Develop, maintain, and improve tracking systems, workflows, calendars, dashboards, and other tools to monitor training, quality assurance, and compliance requirements.
• Collaborate with HR, Programs, and other departments to ensure organizational and contract requirements are effectively communicated and tracked.
• Maintain strict confidentiality and a high level of professionalism in all responsibilities.
• Additional duties as assigned to support the organization’s mission

Benefits

• comprehensive health coverage
• 403b with agency contribution
• ample paid time off
• professional development opportunities that are tailored to your individual career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED