Quality Assurance Coordinator

Canon Business Process Services, Inc. • West Greenwich, RI

1d • Onsite

About The Position

The Quality Assurance Coordinator will be responsible for ensuring all QA SOPs are followed within the warehouse. This will include researching discrepancies, coaching the Material Handlers on processes, and performing audits.

Requirements

• Must have at least a High School diploma or the equivalent
• Experience with using Microsoft Office (Excel, PowerPoint, etc.), Lotus Notes applications, SAP (or other MRP bases systems)
• Experience and training in problem analysis, investigation and report documentation
• Project Leader, Team Leader, Manager, experience
• Ability to manage/monitor schedules (e.g.: lead times for parts/tools delivery timing to customer)
• Ability to create reports/documentation/graphs/etc.
• Basic MS Word skills
• Must read, write, and speak clear English, additional languages helpful but not required.
• Must be able to pass drug and criminal background screenings.
• Must receive and pass HazMat Awareness Training.
• Customer Service and problem solving skills

Nice To Haves

• Knowledge of Building Intelligence system helpful but not required

Responsibilities

• Research inventory discrepancies and submit accurate inventory and bin location reports.
• Determine root cause of order/transactions and assist in development of process improvement plans.
• Communicate inventory discrepancies to the logistics team for remediation. When necessary, assist in process to prevent recurrence.
• Coordinate daily zone audits to identify slotting issues that limit replenishment accuracy.
• Collect data and prepare reports as may be required by Warehouse Manager or other departments.
• Assist warehouse in order issues, product returns and nonconforming product.
• Coach and retrain material handlers in proper inventory let downs, replenishments, and complete transactions in WMS
• Conduct daily cycle counts and zero bin audits.
• Responsible for answering warehouse and client inquiries in a timely manner.
• Assist all warehouse employees with location of inventory materials.
• Monitor daily Fill Rate report and identify root cause of daily kills.
• Communicate Fill rate information to operational management.
• Identify product dim and weight issues and assist with correctly updating for all materials in WMS database
• 80-100% of time related to Inventory-related duties.
• 0-20% of time related to Continuous Process Improvement, Training, Guiding and Mentoring related duties.

Benefits

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED