Training Provider Contracts & Compliance Analyst

South Bay Workforce Investment Board, Inc. • Hawthorne, CA

23h • $26 - $31 • Onsite

About The Position

The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking a diligent, detail-oriented analyst to support contract administration, training provider oversight, quality assurance, and regulatory compliance. The analyst oversees assigned training providers; reviews and maintains contracts and supporting documentation; and conducts evaluations and compliance monitoring to ensure adherence to applicable local, state, and federal requirements. The role supports effective workforce development program administration and compliance with organizational and regulatory standards.

Under the direction of the Quality Assurance & Compliance Director or designee, the analyst evaluates training provider applications and proposals, prepares and processes contracts and amendments, coordinates with providers and internal staff, and maintains complete, current provider records. The role also conducts site evaluations and monitoring visits, reviews documentation, records findings, supports corrective actions, and helps address routine complaints or discrepancies. The analyst maintains provider information in designated systems, compiles reports, and gathers documentation for audits and quality assurance reviews.

The position requires a consistent in-person presence at SBWIB offices, training provider locations, and other assigned business sites. It involves travel as needed, working with multiple priorities and deadlines, and following workplace health and safety protocols. Duties include walking, standing, sitting, and occasional lifting and bending. The position is full-time, non-exempt, and generally works 40 hours per week. Starting pay is $25.03–$31.19 per hour, commensurate with experience.

Requirements

• Bachelor's degree from an accredited college or university in Business Administration, Public Administration, Workforce Development, or a related field; a satisfactory combination of education, training, and experience may be considered, and relevant experience may substitute for education year for year.
• At least one year of professional experience in contract administration, compliance monitoring, workforce development, program administration, or a related field.
• Reliable transportation, a valid driver's license, and proof of insurance.
• Ability to travel to training provider locations, organizational facilities, meetings, and training events as required.
• Knowledge of contract administration principles, compliance monitoring practices, and administrative procedures.
• Ability to interpret and apply established policies, procedures, contractual requirements, and applicable federal, state, and local regulations governing workforce development programs and training provider contracts.
• Strong analytical, organizational, and problem-solving skills, with attention to accuracy and detail.
• Ability to review documents, identify discrepancies, and prepare clear and accurate written reports.
• Effective verbal and written communication skills and ability to interact professionally with providers, staff, and external partners.
• Proficiency in Microsoft Office applications, electronic databases, and other computer systems used for documentation, reporting, and record management.
• Ability to organize and prioritize multiple assignments, manage deadlines, and maintain accurate records.
• Ability to exercise sound judgment, maintain confidentiality, and recognize matters requiring supervisory guidance or escalation.
• Ability to work independently within established guidelines and collaboratively with departmental staff and other stakeholders.
• Successful completion of applicable background and reference clearances.
• Ability to perform the essential duties, including consistent in-person attendance and site travel, and to follow applicable workplace health and safety protocols.

Responsibilities

• Review, assist in preparing, and evaluate training provider applications and contract proposals for compliance with eligibility criteria, contractual requirements, and organizational procedures.
• Prepare, draft, and process contracts, amendments, and related documentation, obtaining necessary information, approvals, and supporting records.
• Coordinate with prospective and approved training providers and internal staff to explain procedures and requirements, provide technical assistance, obtain documentation, and facilitate contract approvals.
• Assist with contract negotiations and modifications as directed, ensuring proposed terms and changes are reviewed and approved.
• Maintain accurate, organized, current, and accessible contract and provider files; track deadlines and expiring documentation.
• Conduct site evaluations of prospective training providers to assess eligibility, program operations, facilities, and compliance with established standards.
• Perform monitoring visits and compliance reviews of approved providers to assess compliance with contractual obligations, organizational requirements, and applicable regulations.
• Review provider records, supporting documentation, and program information to identify discrepancies, deficiencies, or potential compliance concerns.
• Document monitoring activities, findings, and recommendations according to established procedures and reporting requirements.
• Communicate deficiencies to management and assist with follow-up and corrective actions involving training providers.
• Assist with routine complaints, discrepancies, and issues relating to provider contracts, documentation, or performance; refer complex, sensitive, or unresolved concerns to management.
• Maintain and update provider information in the Eligible Training Provider List (ETPL), I-TRAIN, and other designated systems.
• Compile quarterly activity reports, monitoring summaries, contract status updates, and other assigned reports.
• Gather and organize records, reports, and supporting documentation for audits, monitoring reviews, and internal quality assurance activities.
• Maintain current knowledge of applicable policies, procedures, program requirements, and regulatory guidance through meetings, training, and professional development.
• Assist with implementation of quality assurance procedures, monitoring tools, and documentation practices.
• Provide ongoing support to the Quality Assurance Department and perform other related duties as assigned.
• Travel to training provider locations, organizational facilities, meetings, and training events as required.
• Follow organizational policies, procedures, confidentiality requirements, and applicable workplace safety protocols.

Benefits

• 75% insurance premium coverage for employee-only medical, dental, and vision plans.
• Sick and vacation time.
• 14 paid holidays.
• 401(k) plan with an employer match.
• Employer-paid $15,000 life insurance policy.
• Voluntary supplemental benefits.
• Eligibility for Public Service Loan Forgiveness (PSLF).
• Eligibility to enroll in the company's health benefits package on the first of the month after completing 60 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level