Training & Performance Supervisor - Weekend Rotating Schedule

. Crane Worldwide Logistics .•Buckeye, AZ

12h•Onsite

About The Position

This role is responsible for maintaining internal performance and quality standards, ensuring processes, metrics, and visibility meet expectations. The supervisor will analyze data related to client metrics, service, and visibility, identify gaps, and escalate issues to the Training & Performance Manager. They will assess support interactions, monitor trends, and recommend improvements for training courses and performance standards. The position may involve field team deployment for site visits and supervision of frontline Training & Performance staff. Other duties as assigned.

Requirements

Bachelor’s degree required.
Minimum of 3+ years of experience in training and development.
Experience working in a global multi-cultural environment.
Experience in the Logistics/Warehousing industry.
Experience developing training/learning content and writing Standard Operating Procedures (SOPs).
Proficient with MS Office or related office suite software.
Ability to work a weekend flexible schedule (rotating between weekend day shift and weekend night shift).
Ability to use vision, adjust focus and work on a standard computer screen.
Ability to focus on high quality work while under pressure; drive short-term actions that are consistent with long-term goals.
Advanced knowledge of MS Office, Visio, MS Teams, MS Project and other Microsoft learning and collaboration tools.

Nice To Haves

Familiarity with eLearning development tools such as Adobe Captivate, Microsoft Office or similar is a plus.

Responsibilities

Maintain internal performance and quality standards.
Ensure processes, metrics, and visibility meet expectations.
Create, maintain, and analyze data related to client metrics, service, and visibility.
Analyze client key performance indicators gaps, data quality, and visibility to improve performance, escalating to the Training & Performance Manager when necessary.
Assess support interactions based on established performance and quality standards.
Monitor trends and provide recommendations for the design and facilitation of forwarding and operations training courses and associated performance and quality standards.
Deploy as part of a field team as needed for site visits.
Supervise frontline Training & Performance staff as assigned.
Perform other duties as assigned.