Training Operations Specialist

Cushman & Wakefield•Chicago, IL

2d•$76,500 - $90,000

About The Position

We are seeking a dynamic individual to serve as a Maintenance, Training, and Onboarding Lead, overseeing maintenance operations, developing training programs, and facilitating a seamless onboarding experience for new employees. This multifaceted role aims to ensure operational excellence, safety compliance, and a positive work environment through hands-on training and comprehensive onboarding facilitation.

Requirements

High school diploma or equivalent (required)
3–5+ years of experience in a maintenance, HR, and/or Learning role
5+ years of experience in automated conveyors and controls, preventive maintenance, and work order management
Leadership and vendor management experience
Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Expertise in using power/shop tools and test equipment
Strong communication, organizational, and planning skills with attention to detail
Public speaking skills – comfortable speaking to a large group either in-person or via web conference
Strong interpersonal skills
Technical savvy / agility to learn new systems
Ability to work in a challenging environment with multiple competing deadlines
Ability to work both in a team and independently
Willingness to work with others around the world and develop a global mindset

Nice To Haves

Associate's degree in Electronics or Industrial Maintenance (preferred)
Bachelor's degree in Organizational Behavior, Instructional Design, or Human Resources (preferred)
Universal CFC certification (preferred)
Additional certification in electrical, mechanical, HVAC, or refrigeration systems is a plus
Knowledge of HR systems (advantageous), in particular Workday Learning (LMS) and HCM
Knowledge of SharePoint, Web Design/Layout
Knowledge of eLearning software (e.g., Articulate or Captivate)
Knowledge of adult education theory and practice (preferred)
Ability to effectively collect, analyze, evaluate, and prepare learning statistical data

Responsibilities

Develop training plans for service technicians
Provide onboarding support for C&W hires
Facilitate hands-on training in safety protocols (LOTO, CPR/First Aid/AED, QEW, Aerial Lift)
Curate additional hands-on training to familiarize new employees with equipment
Collaborate with the Hiring Manager to reach out to new employees upon readiness to hire
Provide site overviews before Day 1 via BizOps Team Day 1 email
Meet new employees at the entrance to ensure a smooth arrival
Consolidate and submit new employee documents to the HR Team
Facilitate attendance in New Employee Orientation and BizOps Intro calls
Assist in obtaining Amazon Badges and setting up laptop access, including VPN
Facilitate a 2-week onboarding Safety Training curriculum
Support access to critical C&W and Amazon interfaces
Ensure completion of Onboarding Learning Journey as required
Coordinate with Snappy for the C&W new employee kit and initiate Zappo's orders
Ensure a welcoming environment aligned with people-focused initiatives
Provide coordination and administrative support in relation to talent and learning programs
Coordinate learning registrations, attendee lists, and general organization for all learning interventions
Organize and assist in developing learning manuals, pre-work, and course evaluation procedures (inclusive of multimedia visual aids and other educational materials)
Participate in design and development sessions for new training programs, with responsibility to lead certain components depending on the project
Partner with business groups and other Talent and Learning team members to create gap analyses in order to connect and help prioritize learning needs
Drive solutions from a learner perspective with a focus on performance changes and results
Partner with key stakeholders and vendors to ensure a holistic approach to solutions
Work with third-party vendors contracted to develop learning solutions to provide feedback and instruction on course development
Respond to and prioritize needs and internal customer requests, including those queries received in the Learning Americas email inbox
Support instructor-led learning activities onsite or offsite as required
Run regular and ad-hoc reports as needed to monitor both learning activity and budget spend
Manage compliance including follow-up with field managers on upcoming training and completions and manage inbound communications including customer concerns
Assign required Safety Training within the Learning Management System for all new hires on their first day of employment to ensure proper implementation of standard onboarding training
Lead, manage, and improve the Safety Training function for all required programs and coursework
Monitor and report on training activities and progress to leadership
Develop, maintain, and provide continuous improvement to learning and knowledge management platforms for supported client groups, ensuring learning is organized, easy to find, and up-to-date
Upload new courses and curate content within the Learning Management System (LMS) as appropriate throughout the year
Develop marketing material and communications in conjunction with other team members to promote relevant courses or learning opportunities in a timely manner
Produce and analyze relevant data and reports to share results and identify areas to improve
Transform raw data into meaningful and engaging executive-style summaries and presentations
Display professionalism in appearance and language
Identify and train backup facilitators for PTO, sickness, and training flexibility
Communicate with Hiring Manager on employee program expectations
Ensure the Nodal Onboarding site is prepared for new employees
Address any other assigned duties