Training Operations Assistant (Program Support Specialist 1)

M.C. Dean, Inc•San Jose, CA

6d•Onsite

About The Position

The Training Operations Assistant (Program Support Specialist 1) will join the Security and Electronic Systems (SES) business unit. This unit designs, engineers, integrates, operates, and maintains electronic security services, including intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense, and command and control systems for federal, local, and commercial customers. The role focuses on managing the end-to-end administration of professional development programs, serving as the primary operational link between external training vendors, internal employees, and team leads, and handling diverse training formats such as onsite workshops and self-paced online learning.

Requirements

High School Diploma with 6+ years of experience or 4+ with an Associates degree or 0+ years of experience with a Bachelors degree.
Accuracy and attention to detail.
Ability to work independently and resolve practical problems.
Excellent written and oral communication skills.
Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing.
Strong multitasking skills.
Strong computer skills in word processing, spreadsheets, interaction with customer portals.
Advanced knowledge of MS Office Suite; knowledge of MS SharePoint.

Nice To Haves

Proven experience in project coordination, administrative support, or training operations.
Experience in a physical security or corporate training environment is a plus.
Strong communication skills with the ability to confidently interface with external vendors and internal leadership.
Exceptional organizational skills with an ability to manage multiple moving parts across different learning formats.

Responsibilities

Manage the end-to-end administration of professional development programs.
Coordinate and secure training dates with external vendors while aligning with internal business schedules.
Coordinate logistics, manage venue requirements, oversee resource planning, and finalize physical attendee rosters for onsite training.
Coordinate platform access, manage user seat allocations, and oversee initial registration setups for self-paced online learning.
Partner closely with team leads and managers to identify training needs, secure leadership approval, and communicate scheduled dates to participants.
Process course registrations, manage payment workflows, and handle initial purchasing documentation.
Manage the formal enrollment process, ensuring all participants are correctly registered in the respective learning systems.
Track attendance and participation for onsite sessions.
Monitor completion rates, milestones, and engagement metrics for self-paced online courses.
Serve as the first line of support to troubleshoot user access issues, account transfers, or platform technical glitches.
Inform attendees' managers upon successful course completion.
Log completion data accurately to plan and map out the next sequential training steps for the employee's development path.