Training Officer

State of Ohio • Columbus, OH

3d • Hybrid

About The Position

As an Unemployment Insurance (UI) Training Officer, you will serve as a critical resource in strengthening the knowledge, skills and performance of UI personnel. This role focuses on training. It includes finding out what training is needed, creating easy-to-understand learning materials and leading engaging training sessions that follow current policies, procedures and rules. You will collaborate closely with subject matter experts, supervisors, policy teams and operational units to ensure training content is accurate, relevant and effective. Your work directly supports service quality, operational consistency, compliance, helping staff confidently navigate UI systems, claims processes and customer facing tasks. This position is well-suited for someone who thrives in a collaborative environment, has strong communication and instructional skills and is passionate about developing others. It offers the chance to make a tangible impact on both staff performance and claimant experience, while continuing to grow in training development, delivery and evaluation.

Requirements

• Option 1: 6 courses in human resources, education, sociology or psychology or 18 months experience in preparing informational or instructional programs; AND 18 months training or 18 months experience in public speaking or effective communication skills; AND 3 months training or 3 months experience in operating audio visual equipment.
• Option 2: Equivalent of minimum class qualifications for employment noted above.
• Knowledge of HR training and development principles
• Knowledge of Public relations and effective communication strategies
• Operation of multimedia projectors, laptops and other AV equipment
• Proficiency with Microsoft 365 (SharePoint, Word, Excel, Forms, OneNote, Outlook, Planner)
• Experience with Captivate and other eLearning development tools
• Ability to plan, schedule and deliver training workshops
• Ability to secure training facilities and coordinate session logistics
• Ability to interpret complex technical information
• Ability to write clear, concise communications and deliver engaging training content
• Ability to build rapport with learners of diverse educational backgrounds
• Ability to manage records and compile training data efficiently

Responsibilities

• Plan, schedule and facilitate training sessions, managing agendas, logistics and equipment.
• Assess UI training needs and review policies, procedures and materials for relevance.
• Develop and update training curricula, presentations and eLearning content using Word, Excel, Captivate, PowerPoint and other tools.
• Collaborate with supervisors and team members to recommend improvements and gather input for content updates.
• Collect and analyze participant feedback to refine and enhance training programs.
• Keep training content current despite frequent policy and procedure updates.
• Engage learners with varied backgrounds using adaptable and creative training methods.
• Coordinate facilities, speakers and materials efficiently to support smooth training delivery.
• Analyze participant feedback to identity needs and implement meaningful improvements.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed