Training Manager

Connexion Point•Sandy, UT

1d•Onsite

About The Position

This is a full-time on-site role for a Call Center Sales Training Manager. The Sales Trainer will be responsible for conducting sales training sessions, developing training materials, enhancing communication skills, delivering exceptional customer service, and improving overall sales performance. We are seeking an experienced and passionate Sales Training Manager to develop and deliver impactful training programs for our call center agents selling health insurance products. This role plays a key part in ensuring compliance, improving sales performance, and delivering a high-quality customer experience.

Requirements

Bachelors Degree in Related field or equivalent experience
6-8 years in sales training in a call center environment or related experience
In-depth knowledge of Health and/or Life products preferred
Strong understanding of call center operations and sales KPIs
Excellent facilitation, communication, and coaching skills
Ability to work in a fast-paced, compliance-driven environment

Nice To Haves

Health insurance license (or ability to obtain) is a plus

Responsibilities

Develop and lead training sessions for new and existing call center agents on ACA, private health insurance plans and Life Insurance
Ensure agents understand CMS regulations, plan benefits, eligibility requirements, and enrollment processes
Facilitate onboarding, role-playing, and live call coaching to reinforce sales techniques and compliance
Monitor agent performance post-training and provide ongoing coaching and support
Collaborate with compliance, product, and sales teams to keep training materials current and accurate
Design training content including manuals, presentations, and LMS modules
Maintain knowledge of health insurance trends, regulatory updates, and call center best practices