Training Manager (Adult Probation employees only)

Travis County•Austin, TX

7d•Onsite

About The Position

Responsible for the development, coordination, and implementation of effective employee training, education, and career development programs. Responsible for determining departmental training needs and conducting supervisory, management, non-technical skill, and compliance training for assigned personnel. Consults within department to determine training and educational needs for assigned area. Prepares curriculum and training methods, media, and documentation to be presented in training programs. Responsible for the development of training policies and procedures, training curriculums, and instructional methods to enhance staff competency. Responsible for monitoring required training compliance and prescribed training budgets, as required. Serves as lead trainer and supervises subordinate staff. Performs routine managerial work administering the daily operations and activities of a unit. Plans, schedules, distributes, and monitors workload. Ensures work is performed in accordance with laws, policies, and procedures. Recommends and initiates changes in office policies and procedures. Provides casework assistance and makes decisions on client issues. Works under moderate supervision, with latitude for the use of initiative and independent judgment. This is a job classification within the Management job family. Incumbents in this classification oversee training and development and manage the daily operations of their assigned agency unit. This classification provides casework assistance to staff and makes decisions on client issues. This classification may require work in secure facilities.

Requirements

Bachelor’s degree in Criminal Justice or a directly related field AND five (5) years of experience as a Probation/Pretrial Services Officer, OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Valid Texas Driver’s License.
Knowledge of: Objectives and practices used in the development of professional training programs.
Management and supervisory principles, practices and techniques.
Policies, practices, procedures and legal terminology related to court system.
Federal, State and Local applicable laws, rules, regulations and applicable community supervision services standards and procedures.
Training methods, techniques, procedures and applications.
Principles and practices of employee training, group process, group dynamics and interpersonal relations.
Curriculum development and planning.
Wide variety of training programs.
Various standards for continuing education and training programs.
Principles and practices of supervision and training.
Organizational regulations and procedures.
Various public service agencies and other community resources.
Basic record keeping to ensure compliance with mandated training requirements.
Training manual, books, references, resources and providers.
Departmental policies and procedures.
Standard practices in area of assignment.
Budget preparation and office management.
Evidence based practices and intercultural awareness.
Psychological concepts related to behavior change, criminal thinking and mental health.
Casework techniques.
Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
Business letter writing, grammar and punctuation, and report preparation.
Skill in : Supervising others, including team building.
Problem-solving and decision-making.
Training, supervising and reviewing the work of others.
Interviewing clients.
Both verbal and written communication.
Ability to: Present an appropriate curriculum.
Conduct training assessments, formulate learning objectives, create and evaluate training objectives, requirements and effectiveness of delivery.
Conduct research, analyze and develop programs.
Coordinate and organize training activities.
Train and supervise personnel.
Plan and budget for various training programs.
Promote a workplace culture consistent with the overall organizational mission and core values.
Coach, mentor and direct employees in career development.
Plan, assign, supervise and review the work of subordinates.
Conduct investigations and report results clearly, accurately and impartially.
Reason and make judgments and decisions.
Work effectively and courteously under stressful circumstances.
Deal effectively with clients with mental disorders and clients who are engaging in aggressive or hostile behavior.
Manage time well, perform multiple tasks and organize diverse activities.
Perform in a stressful environment while maintaining a professional manner.
Research, compile, analyze, interpret and prepare a variety of memorandums or reports.
Establish and effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, attorneys, judges and the general public.

Nice To Haves

One (1) year of experience in a supervisory role.
Experience as Senior Probation Officer with TCCJS.
Experience in more than one area of field casework, Court Services, Diagnostic, or specialized caseloads.
Training of Trainers certificate/training completion
Foundation Skills for Trainers certificate/training completion

Responsibilities

Develops, coordinates, and conducts effective employee training, education, and career development programs.
Consults with department to determine departmental training needs.
Receives and records requests for training.
Guides and instructs staff in training methods and techniques, and various problem-solving training issues.
Serves as a lead trainer.
Develops, arranges, and conducts or assists in conducting employee training opportunities for professional enhancement, management, technical development, specialized, job skill certifications, on-the-job, job specific, in-service, and continuing education and training programs.
Coordinates with outside agencies for appropriate training programs designed to maximize staff effectiveness.
Arranges for training consultants, trainers, and instructors by providing them with various scheduling and logistical support, as required.
Assists in the evaluation and selection of training consultants.
Develops and prepares training curriculums and course outlines, selects or develops instructional methods, training aids, and other materials.
Develops annual training calendar.
Schedules and coordinates the attendance of employees at announced training programs.
Disseminates information concerning available training workshops/ seminars.
Ensures facility, materials and training supplies are prepared and ready for use by time needed; maintains audio, audio visual, and other supplies and equipment used for training purposes.
Maintains thorough and accurate training records.
Maintains in-service training and continuing education records in order to meet standards.
Monitors compliance and prepares statistical reports for state standards for purpose of funding; prepares specialized reports, as required.
Participates in the training budget preparation/requests and assists in tracking expenditures during the year.
Evaluates effectiveness of training programs as reflected by the learning objectives.
Evaluates the effectiveness of delivery.
Serves on various in-house working committees.
Acts as a contact between department and other agencies.
Makes presentations to organizations and groups, as required.
Supervises subordinate staff.
Plans, schedules, distributes and monitors workload.
Documents employee performance, maintains personnel records, addresses personnel issues, and refers to manager when appropriate.
Responsible for employee performance evaluations.
Interviews, manages, develops, and evaluates employee performance.
Counsels employees as necessary to improve performance.
Works collaboratively with Administration regarding personnel issues.
Ensures work is performed in accordance with laws, policies and procedures.
Sets priorities on tasks.
Oversees functions to ensure work is completed and objectives are met.
Evaluates, recommends and initiates changes in office policies and procedures.
Prepares reports.
Assists in analyzing operations.
May assist in budget preparation.
May require grant writing.
Provides oversight and guidance to staff and makes decisions on client issues.
Staffs cases with Probation Officers.
Provides quality assurance review of documents prior to submission to the courts.
Conducts administrative and supervisory hearings for clients not in compliance with their conditions of community supervision.
Investigates complaints from clients, their families, judicial entities and the general public.
Conducts case audits on a continuing basis.
Maintains databases, compiles statistics and prepares reports related to work performed.
May coordinate building maintenance and/or security issues and equipment in unit.
Represents the department in coordinating activities with various law enforcement governmental agencies and other agencies.
Participates in planning projects.
Presents informational programs to community organizations and educational institutions.
Conducts staff meetings and may chair staff committees.
May serve on various task forces or administrative committees as requested by Administration.
Performs other job-related duties as assigned.