Training Manager
About The Position
The Training Manager (On-Site) leads the development and delivery of training programs supporting Anovaeon’s case processing operations within an ICE processing facility. This role is responsible for preparing personnel to perform case processing responsibilities effectively, ensuring staff understand operational procedures, and maintaining high standards of documentation accuracy and professional conduct. The Training Manager designs and delivers onboarding programs, ongoing training initiatives, and operational refreshers to ensure staff remain aligned with program requirements and government expectations. This role also supports leadership by identifying training gaps, reinforcing operational standards, and promoting best practices across the workforce. The Training Manager works closely with program leadership, supervisors, and quality assurance personnel to ensure the workforce is prepared to perform case processing activities accurately, efficiently, and professionally.
Requirements
- Strong training and instructional design capabilities
- Knowledge of case processing operations or administrative program workflows
- Ability to translate complex procedures into clear training materials
- Excellent presentation and facilitation skills
- Strong leadership and coaching abilities
- Ability to identify training needs and develop effective solutions
- Strong communication and interpersonal skills
- Ability to foster a professional and respectful workplace environment
- Bachelor’s degree in education, criminal justice, social work, public administration, or a related field preferred
- Minimum 3-5 years of experience in training, workforce development, or operational leadership
- Experience supporting government programs or administrative operations preferred
- Experience training staff in detention, immigration, law enforcement, or high-compliance operational environments preferred
- Employment is contingent upon successful completion of the following screening: Federal background investigation (up to and including a Tier 4 DHS clearance) Criminal history check Verification of employment and education history Compliance with all government credentialing requirements Drug screening
- Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.
Nice To Haves
- Experience with immigration case processing or government administrative operations
- Experience training staff in trauma-informed care practices
- Experience incorporating motivational interviewing techniques into professional training programs
- Experience developing operational training curricula
Responsibilities
- Training Program Development
- Workforce Training & Instruction
- Operational Standards & Best Practices
- Trauma-Informed & Professional Interaction Training
- Collaboration with Program Leadership
- Training Evaluation & Continuous Improvement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
