Training Manager, Group Disability

Sun Life • Waterloo, ON

7d • $80,000 - $128,000 • Hybrid

About The Position

The Training Manager role is a nationally focused position responsible for leading a team of Trainers in the delivery of training solutions to Group Disability Claims. Ensuring a national training program with strong focus on adult learning principles and consistency is a key focus of the role. Also critical to the role is the ability to lead the team with new technology, best practices and technologies.

Requirements

• 3-5 years of demonstrated experience in leadership
• Bachelor degree completed.
• Strong business acumen, including demonstrated problem solving and critical thinking skills
• Adaptability to collaborate and lead effectively under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment.
• Ability to effectively organize and manage multiple training initiatives
• Experience with Adobe Creative Cloud, Captivate and the Microsoft Suite

Nice To Haves

• Bachelor in Business, Human Resources, Education/Curriculum Development or equivalent experience are preferred
• Current, practical knowledge of Adult Education Methodologies and Corporate Learning Strategies
• Bilingual (English and French) is an asset
• Experience in Disability Case Management is an asset

Responsibilities

• Coach, motivate and mentor team members to improve and grow.
• Find innovative ways to maintain and advocate for effective training approaches in all of our Foundational Training Programs through formal and informal feedback loops.
• Advance the process of calibration with Quality, Business Practice Improvement and Knowledge Management to drive timely and effective training improvements, interventions and value add training products/approaches.
• Monitor speed to proficiency on core Disability Operational performance metrics and ensure accuracy of curriculum against operational changes.
• Work with Regional Training Leads to source Subject Matter Experts (SMEs) to assist in training assessments or development.
• Continually research methods and techniques in workplace training and remain up-to-date on developments within the industry and competitors.
• Collaborate with people managers and executives to build capabilities within their respective lines of business by assessing needs and recommending solutions.
• Conduct regular meetings with senior management and other key stakeholders to provide progress updates on team achievements and deliverables.
• Ensure accuracy and effectiveness in all Team Curricula and associated learning objectives, to ensure sufficiently ramped Operations Employees.

Benefits

• Wellness programs that support the three pillars of your health – mental, physical and financial
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• Sun Life Savers - Employee discounts available from a variety of partners (communications, travel, shopping, entertainment, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager