Disability Case Manager

Manulife • Windsor, ON

7d • Onsite

About The Position

Manulife’s Canadian Disability and Group Life team is looking for a Disability Case Manager. As a Disability Case Manager, you’d support our plan members managing their claim through illness, recovery and return to work for short term, long term and workplace injury claims. You’d provide disability benefits and proactive case management focused on return to work. The role involves applying critical thinking and judgment when determining whether to issue disability payments, strong analytical skills to interpret contractual wording and medical information, prioritizing work and actioning tasks daily with a considerable amount of telephonic communication. This is a full time, on-site role located in our Windsor office.

Requirements

• A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience.
• The ability to make difficult decisions within tight time constraints.
• At ease with both incoming and outgoing calls.
• Strong organization and prioritization skills are required to manage different type of tasks.

Nice To Haves

• Knowledge of WSIB legislation and requirements an asset
• Disability management and/or Group Benefit knowledge, an asset.
• Background in a health-related field will be an asset.

Responsibilities

• Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
• Actioning daily administrative tasks which include responding to emails and telephone calls on a timely manner.
• Assessing claims based on contractual, medical, and vocational barriers.
• Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution.
• Writing letters to communicate pertinent benefit related information based on analytical reasoning.
• Demonstrating resiliency, empathy and compassion when listening and communicating with plan members including delivering difficult claims related decisions.
• This role manages claims for short term (STD), long term (LTD) and occupational injuries (WSIB)

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy
• wellness benefits
• employee/family assistance plans
• retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• holidays
• vacation
• personal
• sick days
• full range of statutory leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level