Disability Case Manager – Consultant

Disability Management Institute

3h•Remote

About The Position

At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our experienced team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, employers, and stakeholders alike. Our culture thrives on connection, collaboration, and respect. Open communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your authentic self to work every day. As a Disability Case Manager Consultant, you are a Self-Employed sub-contractor with excellent verbal and written communication skills to provide services in Canada. We employ a "holistic outcomes" approach in all of our services and to uncover the underlying drivers that are at the root of unnecessary or prolonged absence.

Requirements

You have 1-2 years of progressive disability management experience.
You have familiarity with medical terminology and disability contract language.
You hold a related post-secondary degree (i.e. Kinesiology, Psychology, Social Work or related discipline) or equivalent experience.
You have comprehensive knowledge of STD/LTD policies and Group Plans.
You have strong analytical skills, excellent problem-solving abilities, and are able to work with minimal supervision.

Nice To Haves

Experience with long- or short-term disability insurance is considered an asset.
Bilingual in French is an asset.
A relevant post-secondary degree in Kinesiology, Occupational Therapy, Rehabilitation, or Physical Therapy is an asset.
Good standing relationship with an associated regulatory body (i.e. BCAK, CAOT-BC, etc.) and/or membership with the Vocational Rehabilitation Association (VRA) of Canada is an asset.

Responsibilities

You will assess ATP-STD or DMCS claims for benefit eligibility and render recommendations within service standards, including evaluation of medical information, occupational and contractual provisions, and pursuit of additional information as necessary.
You will conduct telephone interviews with a focus on obtaining pertinent information including medical/treatment status, functional information, and RTW readiness.
You will identify and evaluate medical and non-medical barriers and functional abilities to positively impact outcomes.
You will develop, communicate, and implement proactive case management plans, including collaborating on and developing RTW plans.
You will identify suitable rehabilitation referrals as required, in keeping with employer disability and absence policies and costing.
You will identify and utilize external and internal resources to progress a claim to resolution, with a focus on function and gainful employment, and collaborate with healthcare providers and physicians through written or verbal communication based on the needs of the claim.
You will demonstrate awareness to identify when rehab intervention may be suitable for a claim, including a general understanding of rehabilitation and vocational tools that may be applied.
You will serve as an expert in claims management resources for clients and their internal business units.
You will engage in professional interaction with all stakeholders on a regular basis, including timely and efficient follow-up to telephone and email communication.
You will adhere to entering accurate billing, including meeting monthly billing submission deadlines on applicable claims.
You will provide timely, detailed documentation to ensure progression of the claim.
You will attend team scrums and meetings and offer support and coverage to other team members as needed.