Disability Retirement Case Counselor

Commonwealth of Massachusetts • Boston, MA

2d • Hybrid

About The Position

The Disability Retirement Case Counselor is developing skills to provide informational support and counseling to members of the State Employees' Retirement System regarding all aspects of the accidental and ordinary disability retirement application process, while gaining an understanding of other related benefits.

Requirements

• Degree or higher or comparable work experience
• Excellent communication (writing and speaking), inter-personal and demonstrated organizational skills are required
• Ability to comprehend, analyze, summarize, and assess medical records on a wide variety of physical and psychological issues
• Can provide high level of member service and responsiveness while working against monthly business cycle deadlines
• Comfort and familiarity with medical records and analyzing medical issues
• Ability to understand, interpret and apply retirement laws and regulations
• Ability to maintain complex records and to prepare periodic reports from such records
• Ability to establish and maintain effective and professional working environment
• Knowledge of retirement industry in general and related benefits
• Currently proficient in Microsoft Word, Excel, Windows, Teams, SharePoint
• Familiarity with electronic content management systems

Nice To Haves

• Developing skills to learn how to assist with retirement seminars & webinars to groups of MSERS member, explaining retirement benefits.

Responsibilities

• Participates in all aspects of the processing of disability retirement applications, including but not limited to: Sending, receiving and tracking all disability applications, Entering of relevant data into MARIS and PROSPER computer systems, Creation of a written case summary, including summary of facts, legal and medical issues, indicating (among, other things) incoming and outgoing documents, Ensuring the MSRB has received all relevant medical records from relevant parties, "As needed" correspondence or communication with retirement system members / their representatives, and employing agencies regarding the status of the application
• Counseling members of the retirement system
• Conduct factual investigation on disability cases and obtaining required documentation; prior to a medical panel being requested
• Understand how to obtain additional information from agencies, attorneys or members, if necessary, after a pre-board meeting
• Electronically transmitting eligible applications and supporting material to PERAC for the convening of a medical panel
• Drafting case summaries for submission at monthly Board meetings
• Forwarding of Board and PERAC approved applications to Benefit Calculation Unit for determination of benefit amount
• Develop expertise and facilitate staff knowledge of MARIS, OnBase and MSRBeyond.
• Assist in the performance of any assigned special projects as periodically required
• Demonstrates ability to use PROSPER application system; OnBase ECM (document scanning) System, MSRBeyond System and demonstrate ability to integrate with daily responsibilities.
• Demonstrates knowledge of M.G.L. c.32 and possess ability to explain provisions to members with regard to the Disability retirement process.
• Developing skills to learn how to assist with retirement seminars & webinars to groups of MSERS member, explaining retirement benefits.
• Travel as required
• Adhere to Treasury and Board human resource and operational policies

Benefits

• The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed