Disability Case Manager

Sun Life•Edmonton, AB

1d•Hybrid

About The Position

Sun Life’s Group Disability team supports Canadians in their pursuit of better health and sustainable recovery. This role is Hybrid. We are looking for empathetic, analytical, and strategic thinkers, especially those with frontline healthcare experience, who are ready to bring their expertise to a role that blends clinical insight, data-driven decision-making, and human connection.

Requirements

Bachelor’s degree in Healthcare, Kinesiology or Business
3+ years of professional experience in disability case management
Demonstrated strength in these key skills: Emotional Intelligence, Crisis Intervention, Strategic Thinking, Rehabilitation Techniques, Data Analysis, Negotiation
Strong analytical and decision-making skills
Resilience and adaptability in fast-paced, emotionally complex situations
Comfort with digital tools and multiple platforms
A collaborative, team-first mindset

Nice To Haves

frontline healthcare experience

Responsibilities

Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
Build strong, trust-based relationships with clients, employers, and healthcare providers.
Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.