Training Manager

Quality Moments Behavioral Health • Pickerington, OH

21d • Hybrid

About The Position

Join a Team Where “No One Walks Alone” At Quality Moments Behavioral Health Services, we believe in building connections—one moment at a time. We are a trauma-informed organization dedicated to supporting children, families, and adults through high-quality behavioral health services. We are seeking a Training Manager to lead and elevate our organization-wide training strategy. This role is ideal for someone passionate about workforce development, compliance, and creating meaningful learning experiences that directly impact client care.

Requirements

• Bachelor’s degree in Education, Human Resources, Behavioral Health, or related field preferred
• 3–5 years of experience in training, learning & development, or program management
• Experience in healthcare or behavioral health strongly preferred
• Strong presentation and facilitation skills (both in-person and virtual)
• Experience with e-learning and LMS platforms (Trainual preferred)

Nice To Haves

• Knowledge of CARF standards and Medicaid requirements is a plus

Responsibilities

• Design and implement engaging training programs across clinical, operational, and administrative teams
• Develop training materials including manuals, e-learning modules, and job aids
• Facilitate dynamic in-person and virtual trainings
• Identify training needs and performance gaps across the organization
• Evaluate training effectiveness and continuously improve programs
• Support staff competency and professional development at all levels
• Ensure all training aligns with CARF, Ohio Medicaid, and regulatory standards
• Maintain audit-ready training records and documentation
• Partner with Compliance and Quality teams to support accreditation success
• Manage training schedules, tracking, and completion requirements
• Oversee training systems and tools (including LMS platforms like Trainual)
• Research and implement innovative training methods
• Work closely with leadership, HR, and operations to align training with organizational goals
• Serve as a go-to resource for training and development across the organization

Benefits

• Be part of a mission-driven organization making real impact in the community
• Work within an innovative structure like our Excellence Hub focused on quality and support
• Opportunity to shape training programs that directly improve client outcomes
• Supportive leadership and a culture centered on growth, connection, and purpose

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level