Training Manager, Events & Venue Services

LA28•Los Angeles, CA

2d•Onsite

About The Position

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The Event Services Training Manager is a dynamic and organized training leader who is responsible for designing, facilitating, and delivering the EVS training programs for volunteers and paid staff who will be responsible for front-of-house operations, ensuring a memorable experience for all. Reporting to the Senior Manager, Workforce and Training, this role is integral to ensuring the smooth delivery of the EVS workforce and will manage the logistical requirements and reports for training sessions. The Training Manager is a key member of the EVS Workforce Team by providing venue support and ensuring staff readiness.

Requirements

5+ years of experience in training; preferably with experience in large-scale events
Experienced in designing comprehensive training materials within organizations
Experience in project based training and large-scale team integrations
Experience in managing high performance teams
Takes accountability and ownership of tasks and problems
Ability to collaborate effectively with other Functional Areas to ensure delivery of a suitable training program
Considers the impact of decisions on our Games Time workforce
Generates ideas to improve processes and create efficiencies
Maintains professional manner when dealing with paid staff and volunteers
Able to adapt communication style and approach
Communicates clearly and concisely
A leader and doer who can thrive in both small scale and large scale
Manages numerous tasks with a high level of detail at the same time.
Ability to work under pressure and tight timelines
Strong written and oral communication skills
Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.

Responsibilities

Oversee and implement the training project plan for volunteers and paid staff.
Work with EVS Venue team and Human Resources to design and develop suitable training material, such as processes, policies and procedures.
Manage training schedule, equipment and room logistics
Manage the training invitation, acceptance and attendance tracking process
Oversee training information for printing and publication
Ensure quality services and equipment for training delivery
Present training material to large audiences
Manage attendance reports including no shows
Assist venue teams with EVS Workforce Operations during Games-time
Manage the EVS Training Team ensuring effective implementation of the training deliverables
Create an open and supportive environment for trainees
Other duties as assigned