Events and Venue Manager

All Classical Public Media Inc•Portland, OR

22h•$28 - $33•Onsite

About The Position

All Classical Radio seeks a dynamic, results-oriented Events and Venue Manager to oversee studio/hall rentals, venue use, and station events. This position is responsible for the full lifecycle of All Classical rentals and venue use/partnerships: promotions to potential renters; fielding requests; scheduling and contracting; logistics planning and coordinating personnel; event execution; and post-event follow up. The Manager will deliver on agreements with renters and partners; will manage a roster of relevant contractors including audio engineers, videographers, and house/venue management assistants; and will serve as the primary liaison for renters, partners, and vendors to facilitate all events and venue/studio usage. The Manager will also assist All Classical Radio and the International Children’s Arts Network (ICAN) with internal events and related projects. Managing All Classical Radio’s state-of-the-art Irving Levin Performance Hall and James DePreist Recording Studio (KOIN Tower, downtown Portland), this position is an integral leader in the growth and success of the venue and studio, and demonstrates commitment to maximizing venue use, community impact, and organizational revenue. In collaboration with Management and Marketing teams, this role will brainstorm and envision new opportunities to promote and activate the hall and studio. The ideal candidate must be highly organized, and a self-starter with excellent communication and customer service skills. A successful Manager will bring an entrepreneurial spirit and enjoys working in a fast-paced environment. Examples of events to be managed by this role include performances, recording sessions, live broadcasts, workshops/classes, dinner and networking events, theatre/dance rehearsals or performances, and more.

Requirements

21 years or older
A minimum of three years events management experience, managing a live event venue, or equivalent
Professional, friendly, personable, and enthusiastic. A hard worker with the ability to self-manage
Strong PC computer skills
Must be available and willing to work evenings and weekends, and must be reachable via phone and/or email after business hours
Excellent communication skills including presentation, persuasion, and negotiation skills required in working with coworkers, volunteers, customers, and contractors; including the ability to communicate effectively and remain calm and courteous under pressure
Ability to prioritize multiple tasks, manage time and stress levels and proactively solve problems, while maintaining a positive attitude
Ability to work with diverse constituencies
A fundamental belief in and ability to deliver exceptional customer service and to convey All Classical Radio’s value and importance
Readily build and maintain positive relationships with sponsors and colleagues
Skillful tech problem-solving abilities and an aptitude for mastering new technologies

Nice To Haves

Knowledge of WordPress, photography, and still/video editing are a plus.
College degree, minimum two (2) years of customer service, and work experience in management or event planning
Experience with Perfect Venue or similar event management CRM/software
Experience with Adobe Creative Cloud Tools, Canva, or similar
Background in music and music recording is a plus
Interest in and commitment to the core values of public media
Knowledge, love of, and excitement for classical music and the arts
Demonstrated ability to work both independently and collaboratively under deadline pressure
Proven business acumen and intellectual curiosity, creativity, reliability, and rigor

Responsibilities

Manage all events taking place in All Classical Radio’s performance hall, recording studios, and related spaces including station-hosted, partnership, and rental agreements.
Maintain policies, procedures, and documentation for events including rates and rental records.
Serve as liaison between renters or partners and All Classical Radio, coordinating logistics including equipment needs, staffing/contractor needs, participant or guest communications including parking and travel, etc.
Oversee event rental CRM including task assignment to relevant staff as needed.
Oversee hall and studio calendars including CRM calendar, internal facility calendars, external listings, and coordination with Cultural Events calendar.
Collaborate with marketing team to promote venue, rental and recording opportunities, partnerships, and other event and venue-related content.
Communicate with building management regarding event needs including but not limited to loading dock, parking garage, HVAC accommodations, additional space usage, etc.
Ensure hall, studio, and green room setup and clean-up meets renter/partner requests and requirements.
Function as primary on-site staff member during events or ensure appropriate coverage and staffing if not present.
Schedule/supervise additional event team members as needed including audio engineers, contractors, colleagues, or volunteers, in collaboration with management, engineering, and volunteer coordinator.
If applicable, oversee and monitor live stream content, uploads, tagging, and promotion.
Maintain working knowledge of key technology (computers, audio/video software) to enable troubleshooting in real time for issues not requiring engineering expertise.
Ensure cleanliness, organization, and functionality of hall, studios, storage rooms, green room, and related spaces.
Support engineering department in routine inventory of hall and studio including furniture/accessories and audio equipment.
Assist engineering with technical troubleshooting of equipment, including cameras, lights, and audio, for recording, live streaming, and other equipment.
Prepare, maintain, and set necessary event signage.
Oversee weekly Thursdays @ Three live concert broadcast logistics including: ticketing and audience communication management; collaboration with donor support for VIP communications; artist logistics support; with engineering, maintaining accurate calendar and records of audio staff.
Oversee station initiative/hosted events in collaboration with management and relevant departments, including open houses, group tours, donor receptions, resident artist recitals, and recording sessions.