Training Manager, Americas

Sonos•Boston, MA

22h•Remote

About The Position

At Sonos, we are dedicated to creating the ultimate listening experience for our customers, which begins with fostering an inclusive and collaborative environment where everyone feels empowered to do their best work. This role can be performed remotely from home or from any of our offices across the United States. The Americas Training Manager will be responsible for developing, leading, and delivering educational strategies, both in-person and digitally, across the Americas Region for our residential and professional partner audiences. This role serves as both an educator and a strategic leader within the market, managing a team of retail and professional educators to execute strategies that drive growth. Members of the Sonos Global Education Team embody Sonos’ core behaviors: Respect, Collaboration, Transparency, and Ownership. Managers on this team lead with transparency, empathy, and creativity, fostering a diverse and goal-oriented working environment.

Requirements

3+ years of direct people management experience, with a proven track record of coaching, developing, and motivating a geographically dispersed team.
Effective experience building educational strategies for various types of learners.
Demonstrated experience and success with enthusiastic public speaking and on-camera presentations.
Effective experience in the residential and commercial audio-video industry.
Effective experience in communicating knowledge to others.
Demonstrated ability to lead projects from incubation to completion.
Language fluency in English.
The ability to travel throughout the United States, Mexico, Canada, Central and South America.

Nice To Haves

5+ years of experience in technical training, sales enablement, or learning and development within the consumer electronics, AV, or technology hardware industries.
Demonstrated experience developing and delivering training programs for both retail sales associates (B2C) and professional installers/dealers (B2B).
Experience in audio video retail, installation, or design.
Training certifications from CEDIA, AVIXA, and the NAHB.
Advanced experience with Learning Management Systems (LMS) administration and e-learning authoring tools.
Proficiency in writing in a clear and conversational style.
Humility to identify opportunities in oneself and the team.
A passion for consumer and professional electronics.
Experience collaborating with teammates and cross-functional teams.
Proficient in Microsoft Powerpoint and Google Slides.
Proficiency in Adobe Suite, specifically Adobe Premiere.
A curiosity to learn new skills and a dedication to master those skills.
Highly organized and able to deliver multiple projects at the same time.
Additional language fluency in Spanish and French.
A love of the music and home theater experiences.

Responsibilities

Drive educational engagement with retail and professional audiences in the Americas market by creating and executing a clear strategy.
Collaborate with the Professional and Retail Account Management team to ensure partners are educated on product and software updates, reinforcing brand trust and achieving revenue goals.
Present engaging educational content verbally to diverse audiences in various formats, including in-person events, webinars, on-camera video training, and trade shows.
Manage the operational output and development of team members empathetically and clearly.
Oversee the educational onboarding of new Sonos partners, including managing local training plans, certifications, and learning platforms.
Travel within the Americas region to manage training events and team members.
Manage agency and third-party labor within the region, including team meetings, performance reviews, strategy, budget, and contracts.
Manage the team’s operational budget and local resource contracts.
Provide guidance in the creation of educational content such as presentations, learning modules, video scripts, and training videos.
Communicate effectively with diverse audiences, including those in the professional audio-video installation and retail consumer electronics sectors.
Work in a fast-paced, adaptable environment requiring flexibility and compassion.
Collaborate with training leadership to innovate training activities for enjoyable and fulfilling educational experiences.
Communicate with partners outside of training events to answer questions and clarify topics.
Capture and analyze audience feedback from training activations, providing actionable insights to relevant teams.
Stay updated on industry trends and technology to maintain expertise.
Continuously practice and refine presentational skills.
Contribute to and build upon Sonos’ legacy of best-in-class training.

Benefits

Medical, Dental, and Vision Insurance
A 401(k) plan with company matching and immediate vesting
An Open Time Off policy (OTO)
80 hours of sick time upon hire, refreshed annually
Up to 12 paid holidays per calendar year
Generous paid leave program for new parents or to care for a family member with a serious health condition
Short- and long-term disability for your own medical condition
Company-paid Disability, Life, and AD&D Insurance
Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance
Mental health benefits
A generous employee discount program
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