Training Facilitator - Campbell River
Broadstreet Properties LTD•Campbell River, BC
•Hybrid
About The Position
As a Training Facilitator, you will be responsible for onboarding and training new and existing employees within the organization (Including Naturally Pacific Resort, Seymour Pacific Developments and Broadstreet Properties). This role plays a critical part in shaping the first impression of our group of companies and supporting employees in building successful careers. You will deliver engaging training sessions, both virtually and in-person, and provide ongoing coaching to ensure employees are confident and competent in their roles.
Requirements
- Post-secondary education in Education, Leadership, Business Administration, Communication or equivalent
- Minimum 3 years of experience in business operations or management
- Experience in the hospitality industry or high-volume customer service environment
- Proven experience leading training sessions and onboarding employees
- Proficiency in Microsoft Office Suite and ERP systems
- Strong customer service and troubleshooting skills
- Ability to work independently, work under pressure and adapt to changing priorities
- Excellent verbal, written, and listening communication skills
- Knowledge of adult learning principles and training methodologies
- Familiarity with Learning Management Systems (LMS) and reporting tools
- Strong organizational and time management skills
- Ability to evaluate training effectiveness and recommend improvements
- Class 5 drivers license required
- Willingness and ability to travel regularly within region
Responsibilities
- Deliver training programs virtually and in-person using diverse instructional techniques
- Train employees on practical, administrative, and software-based skills
- Ensure both corporate and on-site new hires are fully prepared for roles within our organization
- Stay current on policy and procedure updates and incorporate changes into training
- Monitor, evaluate, and record training activities for effectiveness and completion
- Provide consistent feedback to trainees and their managers
- Deliver Health and Safety training as required
- Support implementation of new projects and processes through training initiatives
- Collaborate with Hiring Managers to ensure effective onboarding and ongoing trainin
- Maintain accurate training records and reports
Benefits
- Employer paid extended health, vision, and dental coverage (including family)
- Employee and Family Assistance Program
- Yearly health and wellness benefit
- RPP eligibility after one year
- Employee recognition program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
