Training & Development Specialist (Sales & Customer Service)
About The Position
Are you passionate about developing people and helping them turn knowledge into real-world impact? Do you enjoy helping teams grow their skills, build confidence, and deliver exceptional customer experiences? At IdeaTek, we’re looking for a Training and Development Specialist to elevate our frontline teams. In this role, you’ll own the full spectrum of training and development for Sales and Customer Service—helping team members become trusted advisors who drive revenue through honesty and support customers with genuine empathy. You’ll play a key role in shaping how our teams communicate, sell, and serve—ensuring every interaction reflects the quality and care IdeaTek is known for.
Requirements
- 3+ years of experience in a training or education position
- Experience designing and delivering both in-person and virtual training
- Strong public speaking and communication skills
- Ability to simplify complex or technical information into clear, understandable content
- Experience engaging and managing audiences of various sizes
- Strong organizational skills and ability to manage multiple priorities
- Willingness to travel up to 20% to support training across locations
Nice To Haves
- Experience training Sales or Customer Support teams
- Experience working with Learning Management Systems (LMS)
- Familiarity with CRM systems
- Experience developing structured training programs or curriculum
- Engaging communicator – You naturally connect with people and keep them engaged
- Coach and mentor – You enjoy helping others grow and succeed
- Adaptable – You adjust your approach based on audience and environment
- Detail-oriented – You ensure accuracy and consistency in training materials
- Collaborative – You work closely with leaders and teams to drive improvement
- Results-driven – You focus on outcomes and continuously look for ways to improve performance
Responsibilities
- Lead onboarding and training for all Sales and Customer Service team members
- Design and deliver engaging training across multiple formats, including in-person, virtual, and self-paced learning
- Develop and maintain training materials, including curricula, SOPs, and reference guides for both new hires and current staff
- Partner with leadership to identify performance gaps and implement targeted coaching and development plans
- Conduct coaching sessions through call monitoring, shadowing, and role-playing exercises
- Facilitate ongoing training sessions and “tune-up” workshops focused on de-escalation, objection handling, overcoming performance plateaus, and strengthening consultative sales and customer experience skills
- Partner with the Talent team to integrate role-specific learning paths into systems (HRIS/LMS) for tracking, consistency, and compliance
- Ensure alignment between sales strategies and customer service standards
- Train teams on clear customer communication, including billing, installation timelines, and service expectations
- Monitor industry trends and update training content to remain competitive and relevant
- Track and report on training effectiveness using key performance metrics
Benefits
- Competitive pay + performance based bonus potential
- Medical, dental, vision, life, and 401k with match
- Free coaching/counseling for employees & families
- Free internet service (if available in your area) or internet reimbursement
- Tuition reimbursement for personal and professional growth
- Community engagement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
