Training & Development Specialist (Sales & Customer Service)

Ideatek•Wichita, KS

1d•Hybrid

About The Position

IdeaTek is seeking a passionate Training and Development Specialist to elevate its frontline Sales and Customer Service teams. This role is responsible for the full spectrum of training and development, aiming to transform team members into trusted advisors who drive revenue through honesty and support customers with genuine empathy. The specialist will shape how teams communicate, sell, and serve, ensuring every interaction reflects IdeaTek's quality and care. The ideal candidate will live in or near Hutchinson or Wichita, KS.

Requirements

3+ years of experience in a training or education position
Experience designing and delivering both in-person and virtual training
Strong public speaking and communication skills
Ability to simplify complex or technical information into clear, understandable content
Experience engaging and managing audiences of various sizes
Strong organizational skills and ability to manage multiple priorities
Willingness to travel up to 20% to support training across locations

Nice To Haves

Experience training Sales or Customer Support teams
Experience working with Learning Management Systems (LMS)
Familiarity with CRM systems
Experience developing structured training programs or curriculum

Responsibilities

Lead onboarding and training for all Sales and Customer Service team members
Design and deliver engaging training across multiple formats, including in-person, virtual, and self-paced learning
Develop and maintain training materials, including curricula, SOPs, and reference guides for both new hires and current staff
Partner with leadership to identify performance gaps and implement targeted coaching and development plans
Conduct coaching sessions through call monitoring, shadowing, and role-playing exercises
Facilitate ongoing training sessions and “tune-up” workshops focused on de-escalation, objection handling, overcoming performance plateaus, and strengthening consultative sales and customer experience skills
Partner with the Talent team to integrate role-specific learning paths into systems (HRIS/LMS) for tracking, consistency, and compliance
Ensure alignment between sales strategies and customer service standards
Train teams on clear customer communication, including billing, installation timelines, and service expectations
Monitor industry trends and update training content to remain competitive and relevant
Track and report on training effectiveness using key performance metrics