Customer Training Specialist

Carketa•Lehi, UT

About The Position

The AmpliFI Training Specialist is a proactive, dealership-facing role focused on driving contract production at dealerships where AmpliFI is installed. You take behavioral, production, and usage signals — some surfaced by our systems, some you go grab yourself — and turn them into dealer outreach: get the right dealer on the phone, and deliver training that actually moves the needle. Success in this role comes down to two things: being relentless in reaching dealers, and being excellent when you train them.

Requirements

2+ years in training, enablement, or customer education — ideally in business-to-business software or automotive.
Exceptional presentation and training skills — you can explain complex workflows simply and keep an audience engaged.
Relentless follow-through. You don't let a dealer go dark without multiple attempts through multiple channels.
Patience and adaptability with dealership staff at varying levels of technical experience.
Self-directed and organized — you run a full training schedule across many dealers without heavy oversight.
Experience creating training materials (guides, videos, slide decks) for different audiences.

Nice To Haves

Experience in automotive, Finance & Insurance, warranty, or dealer services.
Background in dealership operations, Finance & Insurance processes, or dealer-facing enablement.
Familiarity with warranty contract workflows or dealer management systems.
Experience with learning management systems, video recording, or webinar platforms.

Responsibilities

Identify which dealers need engagement next, using behavioral, production, and usage data — some provided to you, some you pull yourself.
Reach out to those dealers relentlessly — calls, emails, different channels, different times — until you've connected and scheduled the next training touchpoint.
Deliver outstanding training to dealership staff — Finance & Insurance managers, desk managers, and sales teams — live, on webinar, or on-site when it makes sense.
Build and maintain training curriculum and materials — guides, quick-reference cards, video walkthroughs, and FAQs tailored to dealership workflows.
Coordinate with Account Managers to align training timing with deployment schedules and prioritize the dealers that need attention.
Surface patterns in training gaps and dealer confusion to Product so AmpliFI gets easier to use over time.
Collaborate with the AmpliFI Support team to separate training needs from product issues and route dealers to the right resource.