Training & Development Specialist

GHY International • Winnipeg, MB

2d

About The Position

At GHY, we believe continuous learning drives operational excellence. We're looking for a Training & Development Specialist to help build capability, confidence, and consistency across our Canadian Operations. In this role, you'll deliver impactful training programs that accelerate onboarding, strengthen technical expertise, support career development, and improve operational performance. You'll collaborate closely with leaders and associates to ensure training translates into real-world application, helping our teams perform accurately, efficiently, and compliantly in a dynamic customs and trade environment. This is an excellent opportunity for a customs professional who enjoys coaching others, facilitating learning, and helping associates grow their careers while contributing to the long-term success of the organization.

Requirements

• Completion of Grade 12 Education
• Completion of CCS Designation
• 5+ years of experience in customs brokerage, trade services, or a related operational environment.

Nice To Haves

• Completion of CTCS Designation an asset
• Previous experience in training, coaching, mentoring, or facilitating learning programs is preferred.

Responsibilities

• Facilitate onboarding programs that help new associates achieve proficiency quickly and confidently.
• Deliver training on customs processes, regulatory requirements, operational workflows, systems, and standard operating procedures.
• Conduct instructor-led, hands-on, and scenario-based learning experiences.
• Adapt training approaches to meet varying learning styles and experience levels.
• Provide coaching, mentorship, and development support to associates at all stages of their careers.
• Deliver structured training programs that support internal career progression.
• Reinforce operational excellence by connecting training initiatives to performance outcomes, including: Accuracy and compliance, Quality improvement and defect reduction, Productivity and workflow efficiency.
• Partner with leaders to identify performance gaps and implement targeted development solutions.
• Create, update, and maintain training materials, job aids, and learning resources.
• Translate regulatory updates, process changes, and system enhancements into practical, easy-to-understand training content.
• Ensure learning materials remain current, accurate, and aligned with organizational standards.
• Track training participation, development progress, and learning effectiveness.
• Gather feedback and use performance data to improve training programs and delivery methods.
• Identify trends, learning gaps, and opportunities to strengthen operational capability.
• Support a culture of continuous learning and ongoing development.
• Foster a positive, inclusive, and engaging learning environment.
• Model the GHY CARE values in all training and coaching interactions.
• Encourage associate growth through collaboration, accountability, and continuous improvement.

Benefits

• Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
• Access to our internal university, leadership development program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED