Training and Development Specialist

RAIZ FEDERAL CREDIT UNION•El Paso, TX

6d•$22 - $33•Onsite

About The Position

This position reports to the Learning and Development Manager. This role requires someone who is analytical, curious, inquisitive, and enthusiastic about training and educating others in the credit union. You will be an empowering mentor that will be a trusted expert, a natural communicator, a champion for cultivating a learning culture, and a guide through educational resources that will upskill Team Members.

Requirements

Associate degree in a business-related field or completion of a nationally recognized certificate or license in Training
Minimum of five years of training experience
Proven track record of creating, maintaining, and delivering Training programs.
Demonstrated leadership and solid interpersonal / public relations skills
Understanding of financial industry concepts, related laws, and regulations
Must have good communication and interpersonal skills
Critical thinking and problem-solving skills
Detail-oriented and ability to multi-task
Considerable knowledge of contemporary adult learning principles, practices, and blended training methods
Ability to facilitate training
Ability to develop, implement, and facilitate training material on any topic
Document and validate completed training reports
Track and report trends, errors, and training gaps
Excellent oral and written communication skills
Well-organized and attentive to detail
Strong Microsoft Office skills and web-based applications

Nice To Haves

Obtain Certified Credit Union Facilitator designation (CCUF)

Responsibilities

Responsible for assisting in the planning and development of training programs and activities throughout the credit union.
Delivers, monitors, and conducts need, job, or task analysis to identify training needs and gaps.
Develops curriculum, training programs, and materials for continuing education, operational, technical, and specialized departmental/operations programs.
Coordinates the development and completion of organization-wide training schedules.
Develops technical support, information, and guidance on training and development issues and responds to requests for information on training and development programs.
Facilitate both formal and informal training sessions, conduct skills assessments, and assess skill transfer to ensure employee development needs are met.
Acts as a resource to branch managers, supervisors, and team members in subject matter areas such as training policies and procedures.
Prepares and updates training documents/resources and assesses training needs and programs for Raiz.
Recommends and modifies existing programs.
Creates, develops, and implements new programs to meet needs.
Conducts training sessions, evaluations, surveys, pre, and post-tests.
Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to the Customer Identification Program (CIP).
Attends required annual BSA training and required compliance training.
Under minimal supervision, this position requires excellent organizational and interpersonal skills and the ability to effectively develop training programs, coordinate and assist others in the HR functional areas of recruitment and selection, and employee recognition functions.