Training & Development Specialist

Carrier Enterprise•Carrollton, TX

9h•Hybrid

About The Position

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Training & Development Specialist. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors. Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs. The Training Development Specialist is responsible for administering and maintaining the company's Learning Management System (LMS). This role ensures that all learning programs including internal and external content, instructor-led training, webcasts, certifications, reporting and training records are designed, implemented, and supported effectively. The Training Development Specialist ensures system accuracy, data integrity, compliance and a seamless user experience for CE associates while supporting broader Learning and Development functions.

Requirements

Bachelors degree in a Business Related Field.
3 years of experience as an LMS Administrator, with a focus on Docebo and/or experience with multiple learning management systems.

Nice To Haves

Experience with LMS configuration, reporting, data management, content upload and system integrations.
Proficiency in LMS analytics, reporting tools, and dashboard creation.
Strong problem-solving abilities with the capacity to troubleshoot user and system issues.
Strong organizational skills and the ability to manage multiple tasks and deadlines.
Ability to train and support end-users with varying levels of technical proficiency.
Excellent written and verbal communication skills.
Ability to collaborate effectively with internal customers, peers and leadership.

Responsibilities

Serve as the primary administrator for the Docebo LMS, including configuration, roles, permissions, integrations, and reporting.
Maintain course catalogs, certifications, learning paths, and training materials.
Provide technical support to users, troubleshoot issues, and ensure system data integrity and compliance.
Schedule and manage live and virtual instructor-led training sessions and events.
Stay current on LMS best practices and system enhancements.
Generate and analyze LMS reports to track engagement, completion rates, and training effectiveness.
Maintain accurate training records for compliance and audit requirements.
Review course evaluations and feedback, recommending improvements as needed.
Upload, test, and manage learning content within the LMS while optimizing user experience and navigation.
Maintain LMS documentation, SOPs, user guides, and related materials.
Collaborate with internal stakeholders and SMEs to ensure learning assets are accurate and approved.
Train and support associates and leaders on LMS use and functionality.
Contribute to the planning, development, and evaluation of learning materials within the L&D team.
Serve as an LMS subject matter expert on cross-functional initiatives as assigned.