Training & Development Specialist

Jetstream of Houston•Aurora, CO

1d•Onsite

About The Position

The Training and Development Specialist supports operational leaders by designing and delivering effective training programs, with a primary focus on Parts operations. Reporting to the Training & Development Manager, this role develops learning solutions that enhance onboarding, technical capability, customer service, and operational consistency across in‑person, virtual, and on‑demand platforms. Through needs assessments and close collaboration with leaders and subject matter experts, the specialist helps standardize processes, elevate performance, and support the organization’s overall learning and development strategy.

Requirements

Post-Secondary Diploma, Degree, or Trade Certification in technical areas such as Heavy Equipment, Heavy Trucking, Manufacturing or equivalent experience
Currently hold or have the ability to obtain a valid passport for cross border travel
Must have valid drivers’ license with clean driving record
Must be able to pass a pre-employment background check
3+ years’ experience in Heavy Equipment/Trucking or Manufacturing industry
2+ years’ experience in a training & development role or equivalent parts management (lead) experience
Strong interpersonal skills with the ability to interact effectively at various levels of management and workers across diverse cultures.
Aptitude for creativity to link learning design and delivery and bring new insights and learning innovations to life for the business.
Exceptional presentation skills, with proven ability to engage audiences for an optimal learning experience.
Proficient with Microsoft Office Suite, hosting virtual meetings, and other development related technologies.
Problem solving skills; able to identify the most appropriate training and development solutions to drive business performance.
Skilled in locating hard-to-find parts, interpreting parts diagrams, and navigating vendor supply channels.
Skill in observation, coaching and providing feedback to employees and management.
Ability to understand the needs of the various departments and teams and devise appropriate training program development
Ability to teach effective communication, problem resolution, and customer‑first thinking with technicians, service managers, and external customers.

Nice To Haves

A keen understanding of the core business ERP systems (IntelliDealer, Smartsheet, TARGIT, TEAMS) considered an asset.
Proficient in warehouse layout optimization, shipping/receiving procedures, equipment handling (e.g., forklifts), and safety compliance.

Responsibilities

Design, update, and facilitate training programs focused on parts identification, sourcing, inventory control, warehousing procedures, and customer service. Incorporate real-world examples, hands-on demonstrations, and scenario-based learning to improve retention and application on the job.
Facilitate smooth onboarding processes, ensuring employees have the necessary system access, learning platform accounts, and other access to other internal and external online resources.
Develop, manage, and communicate a Parts training delivery schedule / calendar of training.
Train staff on cycle counts, receiving verification, bin setup, stock rotation, and data entry requirements within the company’s ERP/parts management system. Monitor common errors and develop targeted micro-trainings to reduce discrepancies.
Teach effective parts research techniques, interpretation of schematics, navigation of supplier catalogs, and methods for sourcing difficult components. Provide guidance on building strong vendor relationships and understanding lead-time impacts.
Educate team members on best practices for warehouse layout, material handling, shipping/receiving workflows, and safe operation of equipment such as forklifts.
Reinforce compliance with safety standards and company policies.
Demonstrate successful ability to build positive partnerships and work collaboratively with all levels of the Management teams and workers.
Conduct training needs assessments and recommend the most appropriate way to meet the identified learning needs.
Develop solutions to measure KPI’s to evaluate training activity.
Ensure effective, consistent delivery of curriculum through modern learning techniques and tools and determine optimal delivery solutions (online, virtual, video, small group, facilitated group, etc.) to optimize efficiency and effectiveness.
Facilitate post-training support activities to measure transfer of learning and evaluate training program’s effectiveness.
Maintain meticulous employee training records, adhering to privacy and confidentiality requirements.
Develop cross-functional knowledge in Service operations through structured cross‑training, enabling effective support of both Parts and Service teams as needed.
Provide temporary operational support in both Parts and Service roles during staffing shortages, leaves, or vacancies, ensuring continuity of service and maintaining branch performance standards.
Offer guidance and support to the team on various matters including, but not limited to, PO corrections, inventory adjustments, etc.
Perform additional responsibilities as required.