Training & Development Manager

CityTeam Ministries•San Jose, CA

2d•$90,000 - $100,000•Hybrid

About The Position

CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. The Training & Development Manager will design, standardize, and implement a comprehensive organization-wide training program across all five (5) cities in which CityTeam operates. This pivotal role ensures that all staff, interns, apprentices, and ministry leaders are equipped with the spiritual, operational, and safety tools needed to fulfill our mission. Reporting directly to the HR Director, this role augments the current HR team and serves as an essential regional liaison, supporting culture-building, and providing frontline coaching and workforce development. The ideal candidate is a strategic builder who can create high-quality curriculum from scratch, manage multi-site logistics, support broader HR team goals, and passionately champion our organizational culture with an emphasis on coaching and workforce development. The Training and Development Manager is a full-time exempt position. Beyond salary, CityTeam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.

Requirements

Bachelor’s Degree (Human Resources, Education, Theology/Ministry, Organization Development, or a related field. Master’s preferred).
3-year minimum in the field of Human Resources.
3–5 years of experience in instructional design, corporate/non-profit training, or multi-site program management.
Strong HR Generalist background with a solid understanding of basic employment laws, employee relations, and HR best practices.
Demonstrated experience in workforce development, life-skills coaching, or adult education—specifically working with individuals transitioning out of recovery, homelessness, or non-traditional backgrounds.
Proficient with Microsoft Office Suite and G-Suite.
Full alignment with the organization’s Christian mission, statement of faith, and core values.
Must have an intimate, personal relationship with Jesus Christ.
Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers.
Must have compatible theology on major issues of Cityteam's Statement of Faith.
Must be committed to serving God and the body of Christ.
Exceptional emotional intelligence, patience, and a trauma-informed approach to teaching basic professional and computer skills.
Proven ability to collaborate effectively within an established HR team structure.
Proven ability to design curriculum for diverse learning styles (e.g., visual, interactive, digital).
Strong public speaking, communication, and interpersonal skills.
Ability to travel up to 20% of the time across our 5 operational cities.
Valid driver’s license and reliable transportation required.

Nice To Haves

Experience designing or managing apprenticeship or vocational pathways is highly desirable.
Knowledgeable of California and multi-state labor laws as well as Human Resource policies and practices.
Experience in ministry or faith-based non-profits is highly desirable.
Familiarity with residential care safety standards or crisis management (e.g., CPI, De-escalation training) is a major plus.

Responsibilities

Create, standardize, and maintain unified training modules across four core tracks: Program Staff Professional Development, Intern & Apprentice Training, Safety & Compliance, and Ministerial & Leadership Training.
Design and execute foundational workplace training for frontline and program-facing staff, covering computer literacy, administrative foundations, professional etiquette, and basic risk management.
Build and oversee a structured Apprenticeship Program alongside the existing intern program, focusing on onboarding, professional development, and practical, role-specific skill building.
Build and manage a digital Learning Management System (LMS) or training library.
Partner closely with the HR Director and HR Manager to support cross-functional HR initiatives, culture-building campaigns, and performance management rollouts.
Act as an accessible, local HR resource for staff during regional site visits, identifying local staff needs, answering foundational policy/benefits questions, and escalating complex employee relations issues.
Ensure that regional employee onboarding seamlessly bridges the gap between central HR compliance requirements and hands-on operational training.
Personally conduct high-impact training sessions, workshops, and webinars with a coaching mindset.
Equip local site directors and supervisors to facilitate day-to-day training and track compliance locally.
Coordinate training calendars across 5 cities, ensuring minimal disruption to residential operations.
Administer assessments, track completion metrics, and evaluate training effectiveness.
Travel regularly to various residential locations to audit training compliance, assess local needs, and provide hands-on coaching.
Serve as a bridge between the central office and regional sites, ensuring the organization’s core Christian values are uniformly felt and practiced.
Perform other duties and special projects as assigned by the Director of HR.