TRAINING DEVELOPMENT COORDINATOR

Maryland Family Network Inc•Baltimore, MD

9d•$32 - $33•Hybrid

About The Position

The mission of Maryland Family Network (MFN) is to ensure that very young children have strong families, quality early learning environments, and a champion for their interests. We work in collaboration with public and private funders, community-based organizations, parents, and other individuals and agencies to support those who care for young children as families strive to reach their goals. Through two-generation programs that support parents to become economically self-sufficient, raise healthy, successful children, and find quality child care; through regional services that help child care professionals improve their practice; and through public policy advocacy of programs and policies that benefit families with young children, MFN strives to ensure that all Maryland children are cared for by adults who are skilled to raise them in environments that are conducive to growth and development. The purpose of the Training Development Coordinator is to serve as the lead contact for the organization’s Learning Management System (LMS). The Training Development Coordinator will lead the department’s training development initiatives by hosting, developing, and delivering in-person, virtual instructor-led, online, and blended training. The Coordinator will also ensure that all tasks associated with training development and delivery are completed as requested and meet established quality standards.

Requirements

Minimum of two (2) years of experience in creating, providing and coordinating in person and on-line training on subjects related to human services or infant/toddler development required
At least six (6) months of experience working with adult learners required
Associate degree in Computer Information Systems, Applied Science or related field required
Proficiency in Microsoft Office, including Outlook, Word, Excel, Forms, and PowerPoint
Experience using Zoom, Microsoft Teams, and/or other online meeting platforms
Familiarity with Adobe suite or comparable content editing software
Prepare, execute mass mailings / registration using Pardot / Soapbox
Proven experience in a leadership role
Deep experience in stakeholder engagement, community outreach, or a related field
Knowledge and passion for the ever-changing technology market, early childhood education, family support, and community development
Exceptional trouble shooting, strategic thinking, problem-solving, and decision-making skills
Excellent interpersonal and communication skills, with the ability to build and maintain positive relationships
Commitment to diversity, equity, and inclusion
Excellent verbal and written communication skills, with the ability to communicate effectively with diverse audiences
High ethical standards and integrity, with a commitment to MFN’s mission and values
Ability to work under pressure, manage multiple priorities, and adapt to changing needs
Bilingual proficiency in English and Spanish preferred

Nice To Haves

Bachelor’s degree preferred
Experience with Smartsheet preferred

Responsibilities

In collaboration with the Training Director, develop and implement training plans, schedules, and programs (in-house and outsourced)
Evaluate and continuously improve training content, delivery methods, and processes to ensure quality and effectiveness
Select appropriate training methods based on subject matter and audience (e.g., virtual, simulation, mentoring, on-the-job training, professional development)
Coordinate and manage training activities for internal staff and external partners, including planning, outreach, curriculum development, logistics, material preparation, and communication with facilitators and speakers
Provide training, technical assistance, and support related to agency programs and initiatives
Create, design, and maintain online learning courses using various applications, including video editing and instructional design tools
Develop and edit video content as needed
Serve as system administrator and primary point of contact for the Learning Management System (LMS), including maintaining SOPs, tracking core knowledge hours, and ensuring system functionality
Maintain and enhance departmental systems and processes, including LMS and Salesforce; configure systems, workflows, and integrations for optimal performance
Gather, track, and maintain training-related data and records to support the development of key performance metrics, evaluate training outcomes, and measure return on investment (ROI)
Provide audio and technical support for live trainings, meetings, and events to ensure successful execution and a high-quality participant experience.
Support agency outreach efforts and event planning
Lead and participate in projects independently and collaboratively
Provide training and technical support for all functions in the LMS as requested.
Other duties as assigned

Benefits

15 Holidays per year plus 4 Floating Holidays
Vacation Leave is accrued starting at 12 days per year
12 days of sick leave per year. Sick leave is prorated based on hire date
403(b) Retirement Plan including discretionary employer contributions at 5% after 6 months of service with 3 years vesting schedule.
Medical, Dental and Vision Insurance (HMO & PPO Plans)
HRA (Health Reimbursement Arrangement) is offered with our HMO medical plan only. The HRA is funded by MFN and helps employees cover qualified out-of-pocket healthcare expenses, including costs that apply toward the medical plan deductible.
FSA (Flexible Spending Account) for Medical and Dependent Care
Short-Term and Long-Term Disability (Company Provided)
Life and AD&D Insurance (Company Provided)
Supplemental Insurance Plans