Training Coordinator

Progressive Animal Welfare Society•Lynnwood, WA

2d•Hybrid

About The Position

The PAWS Training Coordinator coordinates, delivers, and continuously improves training and onboarding programs for volunteers, staff, and rehabilitation interns supporting the Snohomish Wildlife Rehabilitation Center, Seattle Cat City, and Lynnwood Companion Animal Shelter. Working with Volunteer Program Managers, program staff, and subject-matter experts, the coordinator helps ensure consistent, accurate, and practical instruction aligned with PAWS policies, animal care standards, safety procedures, and operational needs. The role schedules and facilitates in-person and virtual training, maintains training materials and completion records, assesses practical competencies, supports mentorship and ongoing learning, and identifies opportunities to strengthen training effectiveness. The position promotes safe, humane, and consistent animal care by helping learners build the knowledge and skills needed for their assigned responsibilities. Work is performed under the direction of the Wildlife Volunteer Program Manager and Companion Animal Shelter Volunteer Program Manager, without direct supervision in carrying out established duties. The role has no supervisory responsibilities.

Requirements

High school graduate or equivalent required.
At least one year of experience working with cats, dogs, and/or wildlife required.
Experience training, mentoring, or onboarding volunteers and/or employees required.
Fear Free Sheltering Core Modules completed or to be completed upon hire.
Ability to work cooperatively with volunteers, staff, partners, and members of the community.
Excellent interpersonal, organizational, written, and verbal communication skills.
Ability to interpret and apply verbal and written directions in English.
Ability to work effectively and respectfully with diverse groups and maintain high-quality customer relations.
Organized, efficient, and able to work independently where there may be no existing protocols.
Ability to represent the mission, goals, and policies of PAWS.
Adherence to disease prevention protocols.
Proficiency with computers and Microsoft Office.
Basic understanding of animal behavior and care needs.
Ability to travel to and from Lynnwood, Snohomish, and Seattle locations.
Ability to work a variable schedule, including weekends and evenings as needed.

Nice To Haves

Experience in animal welfare preferred.
Current tetanus vaccine recommended.

Responsibilities

Coordinate training schedules, onboarding timelines, and required learning activities across the Lynnwood Companion Animal Shelter, Seattle Cat City, and Snohomish Wildlife Rehabilitation Center.
Develop, maintain, and update standardized training materials, checklists, procedures, and learning resources in collaboration with program managers and subject-matter experts.
Assist the Volunteer and People Experience teams with updating volunteer, staff, and intern training manuals and materials, and with virtual and in-person training sessions.
Conduct hands-on and virtual training with volunteers, staff, and interns in conjunction with managers.
Instruct volunteers and staff in animal handling that maximizes human and animal safety.
Coordinate with department leadership to ensure training coverage aligns with program needs and operational schedules.
Support Volunteer Program Managers with volunteer instruction as needed.
Support mentors in applying consistent training standards and expectations.
Ensure training materials reflect current PAWS policies, animal care practices, safety procedures, and disease prevention protocols.
Identify training gaps and recommend improvements to onboarding, ongoing education, and skills development.
Recommend adjustments to training materials and delivery methods based on feedback, observations, and program needs.
Gather feedback from learners, mentors, and program staff to evaluate training effectiveness.
Perform other training-related duties and other assigned duties, responsibilities, and activities.