Training Coordinator

Bucks County Community College•Croydon, PA

11d•Onsite

About The Position

The Training Coordinator coordinates on-site and off-site public safety training programs for emergency services organizations. The role selects and schedules qualified, certified adjunct instructors; evaluates instructor performance; and manages course equipment, resources, and materials. It oversees support staff who coordinate, process, and document information related to on-site and off-site operations, and manages office operations at the training facility. The coordinator also participates in strategic planning and administrative support initiatives and may receive additional assignments from the Executive Director of Public Safety. The position requires a responsible, self-motivated leader who can work in a high-volume, fast-paced office, multitask amid frequent interruptions, adapt scheduling, and meet deadlines. The role reports directly to the Director of Operations.

Requirements

High school diploma or GED and three years of work experience, or an associate degree.
Four to six years of job-related experience in customer service.
Knowledge of FERPA regulations, policies, and procedures, and the State Training System as defined by the Office of the State Fire Commissioner.
Experience with the PA Public Safety Training System and professional certification testing.
Management and customer service skills.
Good interpersonal skills.
Basic skills in Microsoft Word and Excel.
Basic project management skills.
Valid driver's license.
Successful completion of required background checks and clearances, including a Pennsylvania Background Check, FBI Fingerprint Clearance, and Pennsylvania Child Abuse History Clearance.
Flexibility in work scheduling, ability to multitask and work effectively amid frequent interruptions, and commitment to meeting established deadlines.
Applicants must be legally authorized to work in the United States without employer sponsorship.

Nice To Haves

Demonstrated flexibility and adaptability for off-site training and testing opportunities.
Strong organizational and detail-oriented skills.
Experience with the Colleague database.
Good problem-solving skills.
Ability to work in an active environment with constant interruptions.
Effective communication skills with a diverse student and instructor population.
Capacity to manage a heavy workload.
Ability to maintain a positive attitude when dealing with agitated students and/or instructors.
Proficiency in multitasking.
Ability to move and set up various training props and tools.

Responsibilities

Coordinate on-site and off-site public safety training courses for emergency services organizations.
Select and schedule qualified and certified adjunct instructors for training courses.
Evaluate instructor performance.
Manage required course equipment, resources, and materials.
Manage office operations at the training facility.
Manage support staff at the training facility, including staff who coordinate, process, and document information related to on-site and off-site operations.
Participate in strategic planning and administrative support initiatives.
Perform special projects as assigned.
Proctor and evaluate certification examinations as requested.
Complete additional assignments as assigned by the Executive Director of Public Safety.