Training Coordinator

SEIU 775•Seattle, WA

8d•Hybrid

About The Position

The Training Coordinator holds a crucial position within our Member Resource Center, making a significant impact on our operations. This role demands meticulous attention to detail in crafting, delivering, and enhancing new hire and ongoing training programs for our Center. By working closely with the Directors, Managers, and Coordinators, you will strategize, create, and refine curriculum content to make sure our representatives are thoroughly versed in the services we offer to our members. In this role, you'll be adept at engaging with teams, conducting needs assessments, executing training sessions, devising reinforcement strategies, and consistently evaluating processes and procedures to drive improvement.

Requirements

Associate degree and/or three (3) years of direct customer service or any equivalent combination of education, training, and work experience.
Classroom Management - ability to address any conflict that might come up during training.
Use of learning management systems or e-learning platforms.
Willingness to work long and irregular hours when needed to meet job demands.
Some travel might be required

Nice To Haves

Understanding of adult learning techniques and teaching methodologies.
Standard and creative writing skills
Engagement and public speaking skills
Excellent time management
Active listening and critical thinking skills
Effective judgment and decision making.
Exceptional organization skills, leadership, and interpersonal skills
Excellent written and oral communication skills
Technological skills- including MS products, MRC Approved Systems, Kahoot, Canva, Whiteboard, etc
Experience in curriculum development, instructional design, and training facilitation/delivery.
Experience evaluating training effectiveness, identifying performance gaps, and using feedback or performance data to improve learning programs.
Experience developing and delivering training in a contact center, customer service, union, nonprofit, or mission-driven environment.
Bilingual or multilingual skills relevant to the membership and communities served.

Responsibilities

Develop curriculum and design training courses for Training Partnership and Union.
Help Desk coverage, cross-training among coordinators to provide coverage when needed.
Administer training for designated groups to deliver, project, and motivate trainees through effective training methodologies in group and individual classroom dynamics.
Conduct needs assessment, identify performance gaps, and implement training best practices to ensure alignment with department needs.
Collaborate with internal and external business partners to create program-specific course content.
Evaluate the success of training implementation by assessing learning objectives and knowledge transfer to improve training solutions and continuously identify future learning needs.
Utilize a variety of techniques, concepts, and delivery of training programs and strategies
May be required to do political work for candidates and member political education as part of job duties.
Other duties as assigned.