Training Coordinator

Albany Medical Center • Saratoga Springs, NY

1d • Onsite

About The Position

The Training Coordinator is responsible for the development and oversight of the Academy Training Program for Access Services, Clinic Practice and Patient Engagement Center onboarding, as well as ongoing staff performance improvement initiatives. Responsible for design and delivery of dynamic instruction with emphasis on patient-centered customer service for Access Services staff, with focus specific to healthcare Preservice functions (Scheduling, Pre-registration, Insurance Eligibility and Verification, Authorization and Referral Management) for Hospital and Practice. The Academy Training Program coordinates with training schedule for Hospital and Practice programs in multiple system applications. Candidates will have demonstrated skill in raising proficiency, building confidence, and developing interpersonal skills of trainees. We are seeking a detail-oriented and dynamic Training Coordinator with experience training in a healthcare setting. This role involves developing, implementing, and overseeing training programs that enhance employees' understanding of health insurance products, regulatory requirements, and customer service. The ideal candidate will have strong knowledge of health insurance practices and a passion for facilitating effective learning experiences.

Requirements

• Bachelor’s degree
• CHAA (or acquired within 2 years of hire)
• 3 – 5 years hospital, registration or physician practice experience.
• Training experience of the adult learner in healthcare setting or similar field
• Strong computer skills including EXCEL, WORD and Microsoft Outlook.
• Proven ability to train and execute strong customer service skills with ability to exceed expectations
• Ability to multi-task in stressful and high patient volume unit
• Ability to build confidence, raise skill level and promote a productive training and learning environment
• Experience with monitoring data quality, analyzing and trending skills to manage pressure of very tight timeframes to execute tasks
• Excellent time management and organizational skills
• Ability to review information and draw appropriate conclusions
• Good judgement and ability to be resourceful to problem solve; escalate issues as needed
• Team minded worth ethic

Responsibilities

• Development and oversight of the Academy Training Program for Access Services, Clinic Practice and Patient Engagement Center onboarding.
• Oversight of ongoing staff performance improvement initiatives.
• Design and delivery of dynamic instruction with emphasis on patient-centered customer service for Access Services staff.
• Focus on healthcare Preservice functions (Scheduling, Pre-registration, Insurance Eligibility and Verification, Authorization and Referral Management) for Hospital and Practice.
• Coordinate training schedule for Hospital and Practice programs in multiple system applications.
• Develop strong training resources to support virtual or in-person training sessions.
• Monitor data quality, analyze and trend skills to manage pressure of very tight timeframes to execute tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees