Training Coordinator

Albany Medical Center • City of Albany, NY

1d • $54,690 - $82,035 • Onsite

About The Position

The Training Coordinator is responsible for the development and oversight of the Academy Training Program for Access Services, Clinic Practice and Patient Engagement Center onboarding, as well as ongoing staff performance improvement initiatives. Responsible for design and delivery of dynamic instruction with emphasis on patient-centered customer service for Access Services staff, with focus specific to healthcare Preservice functions (Scheduling, Pre-registration, Insurance Eligibility and Verification, Authorization and Referral Management) for Hospital and Practice. The Academy Training Program coordinates with training schedule for Hospital and Practice programs in multiple system applications. Candidates will have demonstrated skill in raising proficiency, building confidence, and developing interpersonal skills of trainees. We are seeking a detail-oriented and dynamic Training Coordinator with experience training in a healthcare setting. This role involves developing, implementing, and overseeing training programs that enhance employees' understanding of health insurance products, regulatory requirements, and customer service. The ideal candidate will have strong knowledge of health insurance practices and a passion for facilitating effective learning experiences.

Requirements

• Experience training in a healthcare setting.
• Detail-oriented and dynamic.
• Strong knowledge of health insurance practices.
• Passion for facilitating effective learning experiences.
• Demonstrated skill in raising proficiency, building confidence, and developing interpersonal skills of trainees.

Responsibilities

• Development and oversight of the Academy Training Program for Access Services, Clinic Practice and Patient Engagement Center onboarding.
• Overseeing ongoing staff performance improvement initiatives.
• Design and delivery of dynamic instruction with emphasis on patient-centered customer service for Access Services staff.
• Focus on healthcare Preservice functions (Scheduling, Pre-registration, Insurance Eligibility and Verification, Authorization and Referral Management) for Hospital and Practice.
• Coordinating the Academy Training Program with training schedules for Hospital and Practice programs in multiple system applications.
• Raising proficiency, building confidence, and developing interpersonal skills of trainees.
• Developing, implementing, and overseeing training programs that enhance employees' understanding of health insurance products, regulatory requirements, and customer service.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed