Training Coordinator I

Airbus•Grand Prairie, TX

1d•Onsite

About The Position

Airbus Helicopters is looking for a Training Coordinator I to join our Customer Training Team based in Grand Prairie, TX. In this role you will serve as customer focal point to offer customer training services – provide support with class scheduling, customer enrollment, training agreement preparation and execution, customer records, classroom assignments and coordination of instructor schedules.

Requirements

High School education or equivalent
Either Two (2) years’ of direct-customer facing experience with logistics, technical, customer support/service areas; or One (1) year experience at Airbus in a position with direct customer interface.
Authorized to Work in the US without current, or future, need of visa sponsorship
Strong Customer Service skills
Strong organizational skills
Proven track record of working in a fast paced demanding environment
Ability to communicate effectively in verbal and written form in English
Excellent verbal and written communication
Proficiency with Microsoft Office or Google Workplace skills
Ability to work in the United States without current, or future, need of visa sponsorship/work authorization is required for this position.

Nice To Haves

Associate degree or equivalent experience
Two (2) years experience within the Aviation Industry
One (1) years SAP experience (preferably in Sales & Distribution (SD), Customer Service (CS) or Procurement
Lean Six Sigma certification
Knowledge of an Aviation MRO or Training organization
Spanish proficiency
Familiarity with SAP (preferably in Sales & Distribution (SD), Customer Service (CS) or Procurement
Familiarity with any Learning Management Systems

Responsibilities

Schedule customers into classes, advising customers of start and ending dates and ensuring that the customer is enrolled into appropriate classes.
Utilizes departmental LMS to schedule/create classes for training.
Maintain contact liaison with appropriate AHI departments and customers to determine necessary changes in class schedules and, as necessary, coordinate special classes requested by the customer or other departments with management and the requester.
Assign classes to specific classrooms and in conjunctions with applicable supervisors, coordinate instructor schedules to ensure best utilization of instructor personnel.
Distribute weekly class schedules to internal stakeholders.
Thoroughly monitor course registrations to ensure that the class minimum and maximum requirements are met.
Advise management of the need to cancel or reschedule classes as necessary.
Answer customer training inquiries/requests in a timely manner
Verify customer compliance with published course prerequisites.
Confirm enrollment with customers in writing when booked and re-confirm scheduled training with customers one week prior to training.
Provide customer invitation letters on request.
Maintain a filing system including customer and trainee files with current information
Proactively reach out to customers when new course dates become available in an effort to promote courses/increase revenue.
Liaise with other Airbus Customer Centers to provide training information and offers for international customers.
Issue Certificates of Achievement/Attendance to customers who successfully complete training.
Prepare single-event agreements for customers
Assist with the clearance of customers through the AML/KYC process.
Notify customers of expired agreements.
Maintain quote and agreement records, ensuring an agreement is held for each customer attending training.
Provide administrative support to the Customer Training team through the preparation, distribution, and maintenance of customer lists, purchase orders, equipment requests, training aids, and other related correspondence.
Manage and maintain communications with instructors.
Act as internal LMS focal point for instructors and other training staff, providing training and assistance with schedules and course documentation.
Other duties as assigned

Benefits

Competitive base salary
incentive compensation which may include profit sharing schemes
retirement savings plan
Employee Stock Ownership Plan (“ESOP”)
Paid time off including personal time
holidays
generous paid parental leave program
Comprehensive insurance coverage including medical (traditional and high-deductible health plans)
prescription
dental
vision
life
disability
Employee Assistance Plan (“EAP”)
other supplemental benefit coverages
Upskilling and development opportunities through our global Leadership University
unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path
opportunity to participate in accelerated development programmes
national and international mobility