Training Coordinator & Deputy to Assistant Program Manager

IFAS LLC•Charleston, SC

3d•Onsite

About The Position

Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in over 180 countries and 140 currencies. Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation’s primary goal is to provide world-class compensation services to its customers. The contractor shall perform these services under Kevin Pickering, Director of Pay Support. The U.S. Department of State (DoS), The Bureau of the Comptroller and Global Financial Services, Charleston has a requirement for a Pay Support Analyst in the Office of Global Compensation. The Training and Development Coordinator position will be responsible for developing, coordinating and tracking training initiatives and solutions, within the Global Compensation Directorate. The Policy and Quality Management team is responsible for research, analysis, and/or completion of tasks and projects as defined by the Managing Director of Global Compensation Operations. They provide support to Global Compensation’s ISO-9001 Quality Management System (QMS) initiative and its employees.

Requirements

Proven work experience as a Training Coordinator, Trainer, Training Facilitator or similar role
Background in Project Management to coordinate training initiatives
Experience drafting operational guides that outlined standard operating procedures
Very good presentation and facilitation skills, with potential to develop further
Excellent interpersonal, influencing and communication (verbal and written) skills
Demonstrated ability to develop positive working relationships supporting collaborative work
Experience in MS Office Suite (PowerPoint, publisher, Word and Excel)
Strong ability to plan, manage time and multitask effectively
A four-year degree from an accredited college or university in the relevant fields of study, but not limited to: Finance, Business, Accounting, Economics or a related field and 4 years of related work experience is preferred.
Requires Secret Security Clearance or qualify for a security clearance.

Nice To Haves

Experience in financial environments, such as payroll is preferred, but not required
Critical thinking and creative solutioning
Leadership and passion for working with people
Improving/enhancing processes & procedures
Open and transparent communication and comfortable giving feedback
Knowledge and passion for learning management systems & techniques and training

Responsibilities

Serve as a single point of contact for training initiatives throughout Global Compensation (develop department specific new hire training programs, as well as on-going developmental training based on client needs)
Collaborate with DoS Management to conduct organization-wide training needs assessments and identify skills or knowledge gaps that need to be addressed.
Identify appropriate training methods or activities (e.g., classroom (group), mentoring (one-on-one), on-the-job training, professional development classes)
Design and prepare training aids and materials (collaborate with subject matter experts within the department to ensure training material is up-to-date)
Create and maintain a curriculum database, training schedule and training records (create and refine OJT records for areas requesting support)
Identifying future training needs and creating a curriculum to facilitate that training
Coordinate with the QA Team and Subject Matter Experts to identify processes and procedures that need to be documented using ISO-9001 Quality Management Documents (Work Instructions, Reference Documents, Templates and Forms) to enhance training
Coordinate, set-up and schedule training sessions
Gather feedback from trainers and trainees after each educational session
Develop and conduct new hire orientation (overview of Global Compensation & Department off State) for all new hires
Coordinate on-the-job training with subject-matter experts within individual departments (Create and maintain new hire training schedules for areas requesting support)
Will provide facilitation and training support as needed
Scheduling 30, 60, and 90 day meetings with staff
Administrative support for APM
Assist with staffing management
Refine and implement a leadership training program for Global Compensation
Define and create leadership training paths for staff with existing training resources
Train and assist with management endeavors