Training Consultant - Dealer Services

GM Financial•Arlington, TX

1d•Hybrid

About The Position

GM Financial is the wholly owned captive finance subsidiary of General Motors and a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. The company offers retail financing and lease programs to customers, as well as commercial lending products to dealers. Its purpose is to pioneer innovations that move and connect people to what matters. The Dealer Services Training Consultant develops and delivers training programs for Dealer Services team members. The role trains new and tenured team members, promotes consistent application of techniques and processes, collaborates with departments to identify training needs, develops curricula, and measures training effectiveness. The position is hybrid, with three days a week in the office, and is posted until filled. Candidates requiring visa sponsorship will not be considered; agency submissions are not accepted.

Requirements

High school diploma or equivalent required.
Advanced knowledge of communications principles and practices.
Good understanding of Dealer Services operations.
Understanding of and commitment to the principles of GM Financial.
Working knowledge of underwriting and contract funding processes, policies, and guidelines.
Strong group facilitation, interpersonal, and project management skills; ability to formulate action plans and timelines and execute plans within established deadlines.
Excellent verbal and written communication skills, including the ability to present concepts and processes clearly to diverse audiences.
Proficiency or demonstrated learning agility in developing and delivering training content for diverse audiences, with effective follow-up skills to track and monitor training impact.
Ability to interact effectively with internal and external customers throughout the organization.
Ability to work independently and as a highly functional team member.
Strong PC skills and ability to use appropriate software tools.
Experience developing training programs.
Strong understanding of adult education processes and training methodologies.
Strong analytical skills to measure training effectiveness and make data-driven decisions.
Candidates requiring visa sponsorship will not be considered.

Nice To Haves

Bachelor’s degree in a relevant field, or equivalent experience.
3–5 years of automotive or auto finance industry experience.

Responsibilities

Consult with senior leadership to create training curricula that support company business strategies.
Develop and deliver training content for Credit, Sales, and Loan Services, using various training methodologies to ensure consistent application of techniques.
Partner with business leaders and instructional design teams to design varied training materials and facilitate in-person and virtual training sessions.
Provide on-the-job training and coaching, including sales process and product education and training related to new product launches.
Analyze and measure the effectiveness of training programs and make adjustments to improve outcomes.
Serve as a knowledge base for dealer sales, credit, and loan services.
Perform special projects and other duties as assigned.
Conform with all company policies and procedures.