Training Coach

GoHealth Urgent Care•St. Louis, MO

3d•Onsite

About The Position

The Training Coach partners with the learning and operations teams to create an effortless, personal, and connected onboarding and training experience. The role delivers practical skills training through a formal, organized, competency-based approach, helping new hires, transferring team members, and team members needing additional support develop the critical-thinking skills and job competencies needed to perform confidently. The Training Coach also supports medical providers, radiologic technologists, and patients through patient care management, organization, and communication. The role requires frequent travel among clinics in Crestwood, Festus, Oakville, and Imperial, Missouri, and operates in a mobile capacity at assigned sites. The Training Coach assesses and validates team-member skills, provides orientation and in-center coaching, tracks competency checklists and evaluations, and collaborates with Training Specialists and learning leaders to improve training quality and meet market training needs. The position also performs operational and Medical Assistant duties when training is not needed, including patient registration, intake, point-of-care testing, room and supply readiness, medical-record maintenance, equipment quality checks, and patient follow-up. A flexible schedule that includes evenings and weekends is required.

Requirements

High school diploma or equivalent required.
Training or related experience required.
Experience using an Electronic Health Record (EHR) required.
Basic Life Support (BLS) certification required at time of hire.
If Medical Assistant certification is not held upon hire, Computerized Provider Order Entry (CPOE) certification must be obtained within two weeks of hire; CPOE must remain active in lieu of MA certification within the first 15 months of hire.
Proficiency in medical terminology.
Clinical skills in point-of-care testing, vital-sign intake, and clinical laboratory procedures.
Proficiency with Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
Excellent verbal and written communication, presentation, and organizational skills.
Ability to work a flexible schedule that includes evenings and weekends.
Ability to travel frequently among assigned clinics and operate in a mobile capacity.

Nice To Haves

Graduate of a Medical Assistant program preferred.
One or more years of Medical Assistant experience under a licensed healthcare supervisor within the last three years preferred.
Medical Assistant experience for graduates of a Medical Assistant program preferred, or at least two years of experience within the last three years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred.
Urgent care experience preferred.
One of the following certifications preferred at time of hire: ARMA, CCMA, CMA, RMA, NCMA, or NRCMA.
Alternatively, graduation from an accredited school of nursing or an LPN or RN credential; EMT certification; or CNA certification is preferred at time of hire.

Responsibilities

Teach and evaluate team members’ technical skill competencies using pre-approved methods and procedures.
Conduct orientation to the center, department, and/or organization covering predetermined learning items.
Train team members to reach predetermined job competency levels and provide in-center coaching across assigned core competencies.
Host Learning Coach Workshops as needed; serve as backup to Training Specialists, complete classroom-based training, and document compliance in Airtable.
Invest the required 40 to 80 dedicated training hours with up to six assigned team members to ensure they meet company learning standards.
Provide flexible training coverage for new hires with challenging schedules, including per-diem and temporary staff.
Deliver market-specific training, including new-hire training, check-ins, process updates, clinical refreshers, registration updates, and annual competencies.
Ensure accountability for competency validation; track Core Competency Checklist completion and submit required digital forms and evaluations.
Collaborate and meet regularly with Training Specialists and learning leaders to support market training needs and improve training quality.
Maintain Airtable compliance by uploading Core Competency Checklists and submitting Competency Evaluations through the digital form.
Maintain annual team-member evaluation feedback at the fully meets or higher level.
Conduct 30-, 60-, and 90-day check-ins to assess training needs and team-member comfort levels.
Provide timely feedback on assigned team-member performance and escalate issues when necessary.
Travel to assigned sites, generally near the home locations of most new hires, and work operationally when training activities are not needed.
Provide training and support to Training Coaches in other markets nationally as needed; attend mandatory operations and learning meetings on behalf of the Training Specialist when they are absent.
Register patients, obtain required paperwork and insurance documentation, verify insurance and eligibility, process co-pays, and schedule appointments for the assigned center.
Coordinate provider referrals, answer patient questions, communicate patient status, and inform technical staff about patient flow.
Prepare patients for examinations by confirming information and visit purpose, interviewing patients, and recording medical histories.
Obtain preliminary vital signs and escalate critical cases to a provider; conduct point-of-care tests as needed and share results with the provider.
Stock supplies, maintain exam rooms and reception areas, ensure providers have needed supplies, complete order sheets, and monitor supply expiration dates.
Maintain medical records and scan charts to patient files; answer calls and sort incoming and outgoing correspondence.
Conduct patient follow-up courtesy calls and keep the reception area well maintained.
Perform and document daily equipment controls and calibration, maintain quality assurance and quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other patient-care responsibilities described in the Medical Assistant Guideline document and other duties as assigned.