Training Coach

GoHealth Urgent Care - UCSF Health•St Louis, MO

1d•Onsite

About The Position

The Training Coach partners with the learning and operations teams to create an effortless, personal, and connected onboarding and training experience. The role delivers practical skills training through an organized, competency-based approach, helping new hires, employees transferring to a center or department, and team members needing additional support develop the critical-thinking skills and competencies required to perform confidently. The Training Coach supports Medical Providers, Radiologic Technologists, and patients through patient care management, organization, and communication. The Training Coach assesses and validates team members’ skills, provides center and department orientation, delivers hands-on market-specific training, and tracks competency completion and feedback. The position works with Training Specialists and learning leaders to address operational training needs and improve the training program. It also performs operational Medical Assistant and patient-care duties when training is not needed. The role operates on a mobile basis and requires frequent travel among clinics in Des Peres, Kirkwood, Manchester, and Chesterfield, Missouri.

Requirements

High school diploma or equivalent required.
Computerized Provider Order Entry (CPOE) certification for order entry is required within two weeks of the start date and must remain active in lieu of Medical Assistant certification within the first 15 months of hire.
Basic Life Support (BLS) certification required at time of hire.
Training or related experience required.
Experience using an Electronic Health Record (EHR).
Proficient use and understanding of medical terminology.
Clinical skills in point-of-care testing, vital-sign intake, and clinical laboratory procedures.
Proficiency in Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
Excellent verbal and written communication, presentation, and organizational skills.
Ability to work a flexible schedule that includes evenings and weekends.
Ability to travel frequently among clinics in Des Peres, Kirkwood, Manchester, and Chesterfield, Missouri.
Demonstrated flexibility, interpersonal skills, oral communication, problem solving, self-management, technical competence, writing, customer service, teamwork and collaboration, relationship management, and advanced organizational skills.
Demonstrates collaboration, innovation, commitment to diversity and inclusion, courage and integrity, and accountability.

Nice To Haves

Graduate of a Medical Assistant program preferred.
One or more years of Medical Assistant experience under a licensed healthcare supervisor within the last three years preferred.
Medical Assistant experience for graduates of a Medical Assistant program, or two or more years of experience within the last three years under a licensed healthcare supervisor in lieu of a Medical Assistant program, preferred.
Urgent care experience preferred.
One of the following certifications preferred at hire: ARMA, CCMA, CMA, RMA, NCMA, or NRCMA.
Alternatively, a graduate of an accredited nursing school, LPN, RN, EMT, or CNA credential is preferred at hire.

Responsibilities

Teach and evaluate team members’ technical skill competencies using pre-approved methods and procedures.
Conduct orientation to the center, department, or organization covering predetermined learning items.
Train team members to reach the required competency levels for their roles and provide in-center coaching in assigned core competency areas.
Host Learning Coach Workshops as needed; serve as backup for Training Specialists, deliver classroom-based training, and complete Airtable compliance documentation.
Invest 40 to 80 hours of dedicated training time with up to six assigned team members to meet company learning standards.
Maintain a flexible schedule to accommodate new hires, including those with challenging schedules, and provide hands-on training for new hires, check-ins, process updates, clinical refreshers, registration updates, and annual competencies.
Ensure accountability for competency validation; track Core Competency Checklist items, complete check-ins at 30, 60, and 90 days, and submit completed checklists and competency evaluations through Airtable.
Meet regularly with Training Specialists and learning leaders to support market training needs and ongoing quality improvements.
Provide timely feedback on assigned team members’ performance and escalate issues when needed; maintain annual evaluation feedback at fully meets or higher.
Travel to assigned sites based on the locations of new hires and work operationally when training activities are not needed.
Provide training and support to Training Coaches in other markets nationally as needed, and attend mandatory operations or learning meetings on behalf of the Training Specialist when absent.
Conduct patient registration, collect required paperwork and insurance documentation, verify insurance and eligibility, process co-pays, and schedule appointments.
Coordinate provider referrals, answer patient questions, communicate patient status, and inform technical staff about patient flow.
Prepare patients for examination by confirming information, recording medical history, and establishing the purpose of the visit.
Take preliminary vital signs and escalate critical cases to a provider; conduct point-of-care tests as needed and provide results or patient information to the provider.
Stock supplies, maintain exam rooms and reception areas, monitor supply inventory and expiration dates, and ensure providers have necessary medical supplies.
Maintain medical records and scan charts to patient files; answer calls, sort correspondence, and conduct patient courtesy follow-up calls.
Perform and document daily equipment controls and calibration, maintain quality assurance and quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other patient-care responsibilities described in the Medical Assistant Guideline document and other duties as assigned.