Training and Quality Manager

Code Red Safety•LaPorte, TX

7d•Hybrid

About The Position

Provide development, leadership and support for training and quality initiatives throughout PHSE. Promote continuous improvement of training, quality systems, operational consistency, and employee competency. Serve as a resource for management and employees regarding training, competency, and quality-related matters. Complete ad hoc assignments as requested by the VP of HSE, Quality and Training. Perform other duties consistent with the responsibilities of the corporate Training and Quality Manager.

Requirements

Minimum of five (5) years of experience in training administration, quality management, LMS administration, operations management, or a related field.
Strong organizational, communication, project management, and data management skills required.

Nice To Haves

Bachelor's degree in Education, Training Development, Quality Management, Business Administration, Occupational Safety and Health, or a related field preferred.
Experience developing training programs, SOPs, instructional materials, and competency assessments preferred.

Responsibilities

Oversee all aspects of the company Learning Management System (LMS), including implementation, configuration, administration, maintenance, reporting, dashboards, curricula, learning paths, training assignments, completions and user management.
Determine and maintain company training requirements based on job title, location, department, customer requirements, and operational needs.
Oversee the sourcing, creation, review, editing, and maintenance of training content for all training needs.
Coordinate manufacturer training programs.
Ensure training programs effectively develop and validate employee knowledge, skills, and competencies.
Conduct internal training sessions as required.
Identify and maintain critical inspection data, service data, maintenance records, training records, and other operational metrics necessary to support quality initiatives and business objectives.
Analyze operational and quality data to identify trends, opportunities for improvement, and corrective actions.
Support company quality initiatives through audits, reviews, assessments, and corrective action tracking.
Coordinate with operational personnel and subject matter experts to create, review, edit, and maintain Standard Operating Procedures (SOPs) applicable to operations.
Oversee the development of SOP-related training materials, presentations, assessments, and reference documents.
Monitor compliance requirements associated with Authorized Service Center status for all manufacturer partnerships.
Identify and address compliance gaps related to manufacturer-specific requirements.