Training and Quality Specialist

Banner Life family of companies•Frederick, MD

1d•$61,300 - $84,250

About The Position

At Banner Life Insurance Company, we lead with heart and ambition. Every day, we transform purpose into progress, guided by our unwavering commitment to be better for our customers, clients, and communities, not just today but long-term as well. Our people are the driving force behind everything we achieve. Their passion, purpose, and pursuit of innovation empower us to deliver cutting-edge solutions that support those we serve, ensuring we are here for you, here for good and striving for better. We’re a forward-thinking company energized by our work and how we show up for one another. Our culture is built on meaningful impact and genuine enjoyment, because we believe great work and great experiences should go hand in hand. By offering career development opportunities, comprehensive benefits, and programs that support your wellbeing, we help you thrive personally and professionally. We are here for you, here for good and here for better. The Training and Quality Specialist will be responsible with planning, creating and executing training programs throughout all phases for the maximum effectiveness in meeting strategic goals and achieving superior customer service results. Partner with management to assess current and future training needs, work collaboratively to ensure understanding of performance needs, requirements and expectations. Conduct ongoing training on products, systems and other procedures.

Requirements

3+ years of training and development experience (designing, developing, and presenting adult learning philosophies) or similar position.
Experience with change management, organizational development, performance management, talent management and learning & development.
Excellent written and oral communication skills
Excellent platform presentation skills; clear, effective and presenting in an engaging manner
Ability to convey complex information in a timely and easily understood manner to participants
Extremely organized, detailed and accurate in composing, typing and proofing materials
Ability to manage multiple priorities in a rapidly changing environment
Strong project management skills with drive to meet deadlines
Strong ability to work independently and in collaboration with others
Analytical ability for problem solving and analyzing learner outcomes
Strong work ethic and customer focus orientation
Proficient in Microsoft Office
Technically competent including tele and video conference technology
Flexible with work hours to meet demands of the trainees for upwards of 90 days

Nice To Haves

College preferred
LOMA-ACS designation preferred
Knowledge of life insurance products and concepts preferred.

Responsibilities

Effectively develop and deliver practical, timely and innovative training programs and resources that demonstrably enhance the productivity and deepen the skill set, functional expertise, and capabilities of the Operations staff.
Responsible for conducting ongoing quality control review of work product for all Operations staff.
Provide support with employee introductory period: the formulation of training plans, perform quality control audits, and write 30/60/90 evaluations in partnership with management.
Continually complete needs analysis of the department’s training requests. Communicate with all Managers/Supervisors, as necessary, to ensure needs are being met and training remains current.
Coordinate training sessions with employee’s managers, IT department (when necessary), schedule conference rooms and equipment required for formal, effective training sessions.
Document and assist with developing department policies, procedures, training manuals, and handouts to ensure that the resources are delivered effectively to staff.
Keep up with developments in area of expertise by reading current journals, books and magazine articles.
Assist with resolution of complex problems and support staff resolving system or procedural issues, as directed.
Process all other duties as assigned by department management.