Training and Instructional Design Specialist, Service Delivery
About The Position
AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life, we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.
Requirements
- Bachelor’s degree in Instructional Systems Design (ISD), Educational Technology, Business, or a related field.
- Minimum of 5 years of experience in training, instructional design, or process development.
- Strong knowledge of learning theories and instructional design models.
- Experience with lesson planning and curriculum development.
- Proficiency with course development tools and at least one Learning Management System (LMS).
- Ability to create instructional content, including written materials, audio scripts, and video scripts.
- Experience with storyboarding and visual design concepts.
- Intermediate proficiency in Microsoft Office tools (Excel, PowerPoint, or similar project tracking tools).
Nice To Haves
- Experience with visual design tools (e.g., Photoshop, Illustrator, Dreamweaver)
- Working knowledge of HTML or other basic web technologies
- Familiarity with multimedia or legacy tools (e.g., Flash)
- Knowledge of life insurance products and industry operations
Responsibilities
- Design, develop, and deliver training curricula using a variety of instructional methods and media.
- Partner with subject matter experts to assess training needs and define clear learning objectives.
- Develop engaging learning activities, exercises, and supporting materials (e.g., audio, video, simulations, role plays).
- Create design documents, content outlines, and instructional materials aligned to learning goals.
- Establish evaluation criteria and develop assessment tools to measure learner performance and training effectiveness.
- Facilitate new hire and ongoing training programs, with a focus on customer service, product knowledge, and system navigation.
- Monitor learner progress and provide recommendations to management on training effectiveness and enhancement opportunities.
- Deliver refresher and advanced training to reinforce and expand associate capabilities.
- Advise leaders on instructional design best practices and training strategies.
- Review and continuously improve existing training programs and processes to ensure effectiveness and relevance.
- Coordinate training schedules and logistics for course delivery.
- Evaluate and provide input on external training programs, tools, and systems under consideration.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
