Training and Events Coordinator

Lowe Martin Company Inc•Mississauga, ON

9d•Hybrid

About The Position

The Training and Events Coordinator is responsible for the program management of a training program for a large pharmaceutical client. This role focuses on achieving operational excellence through meticulous process management, planning, monitoring, tracking, reporting, project alliance, and overall project management.

Requirements

Strong planning and project management skills, well-organized, focused on results, capable of managing multiple projects with respect to priorities
Excellent communication skills (verbal, written, presentations) and interpersonal skills with the ability to work in cross-functional teams
Self-driven and proactive, comfortable delivering as a team leader, team member, and individual contributor
Excellent at building and maintaining constructive and effective relationships with internal and external stakeholders

Nice To Haves

Experience in medical affairs and/or medical education is an asset
Bilingualism (French and English) is an asset

Responsibilities

Lead the implementation and program oversight of the training program
Open and close events in Salesforce CRM (populate event information, FMV rates, sign contracts, upload sign-in sheets/connectivity reports, process honoraria for trainers)
Liaise with trainers to schedule training sessions for virtual and in-person events
Maintain the training dashboard and ensure integration with Veeva and webinar platforms (e.g. Zoom meetings and Organon Academy) for HCPs; ensure automation of calendar holds, automated reminder emails, post-meeting evaluation survey, and send Certificate of Completion to attendees
Ensure timely shipment of training kits and training applicators to HCP trainees
Forecasting of annual, monthly inventory and reconciliation of training kits and applicators
Manage communications for HCP inquiries for the training program
Update and maintain/revalidate resources including resource guides for field representatives, Client website, training kits
Ensure strategic alignment between Medical Affairs and Commercial organization
Lead the implementation and oversight of independent training requests and ad hoc training supply requests
Communication with trainers for their training needs
Ensure shipment of training kits and training applicators to trainers
Maintain inventory management and orders of training kits and applicators
Maintain and reconciliation of inventory management for field representatives
Communicate and work cross-functionally with Client’s Medical Affairs for budget and executional oversight
Communicate and work cross-functionally with Client’s Field teams to ensure scheduling and logistical aspects of the event are adequate
Communicate and work cross-functionally with the Compliance team to ensure all aspects of the events meet the compliance requirements
Partner with the client’s cross-functional teams to streamline and simplify processes and improve efficiency and productivity by identifying opportunities for optimization of the training program
Ensuring the training program abides by the Innovative Medicines Canada Code of Ethical Practices
Ensure that all designated training are completed in the learning platform by due date