Training and Education Center Customer Service Specialist
About The Position
The Alameda County Training & Education Center, a division of Alameda County Human Resource Services, has provided innovative learning and state-of-the-art meeting and conference space for over 30 years. This position, under general supervision of the Conference Center Services Manager, is responsible for initiating and closing sales, and providing general support for the Training & Education Center's services, including space rental, meeting and planning services, and training support. The role requires a customer-oriented professional passionate about providing impactful and memorable learning and development experiences, as well as high-value, strategic programs and services for individuals and organizations.
Requirements
- High School diploma or equivalent.
- The equivalent of four years full-time experience serving customers within a direct sales environment, working with a diverse customer base and a variety of products/services.
- Ability to work within a business and sales-oriented environment.
- Ability to open/initiate and close sales for services/products.
- Ability to communicate effectively and respond to customer needs and complaints in a calm manner.
- Ability to handle multiple priorities in a fast-paced environment with equanimity and humor.
- Ability to use database, spreadsheet and word processing programs.
- Ability to creatively problem solve in difficult situations.
- Ability to work in a team environment and be flexible with priorities.
- Ability to work within the context of large organizations.
Nice To Haves
- Knowledge of sales and marketing principles.
- Knowledge of quality customer service principles.
- Knowledge of effective business principles and perspective, with emphasis on sales and marketing.
- Understanding of marketing strategies.
Responsibilities
- Initiates and closes sales for Training & Education Center services.
- Provides general support for space rental, meeting and planning services, and training support.
- Performs related work as needed.
Benefits
- Medical – HMO & PPO Plans
- Dental – HMO & PPO Plans
- Vision or Vision Reimbursement
- Share the Savings
- Basic Life Insurance
- Supplemental Life Insurance (with optional dependent coverage for eligible employees)
- Accidental Death and Dismemberment Insurance
- County Allowance Credit
- Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
- Employee Assistance Program
- Retirement Plan - (Defined Benefit Pension Plan)
- Deferred Compensation Plan (457 Plan or Roth Plan)
- 12 paid holidays
- Floating Holidays
- Vacation and sick leave accrual
- Vacation purchase program
- Catastrophic Sick Leave
- Pet Insurance
- Commuter Benefits Program
- Guaranteed Ride Home
- Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
- Employee Discount Program (e.g. theme parks, cell phone, etc.)
- Child Care Resources
- 1 st United Credit Union
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
