Training and Documentation Lead, Daimler Coaches North America

Daimler Truck AG • Jacksonville, FL

3d • $95,000 - $121,000 • Hybrid

About The Position

The Training and Documentation Manager is responsible for all training and technical documentation topics within Daimler Coaches North America (DCNA). You will develop and execute technical, system and driver trainings using all currently known methods like, digital trainings; teams/zoom trainings and face to face trainings. Develop and implementation of a digital platform for technical documentation, which will be available for our service partner and customers.

Requirements

• Bachelor’s degree and 5-7 years of relevant experience in training, learning and development, or instructional design, is required
• Strong training, teaching, and facilitation experience across diverse audiences
• Expertise in e-learning, digital training tools, and mobile learning platforms
• Solid understanding of aftermarket/service systems (repair manuals, parts catalogs, diagnostics)
• Strong IT proficiency and ability to manage digital content platforms
• Excellent communication, collaboration, and stakeholder engagement skills
• Proven ability to translate technical concepts into practical, easy-to-understand materials
• High level of organization, attention to detail, and ownership
• An attached resume is required

Nice To Haves

• Automotive experience, especially working with service or field technicians
• Degrees or certifications in instructional design, or formal technical training design.

Responsibilities

• Develop and deliver technical training programs in collaboration with Daimler Bus and DTNA HQ teams
• Design and facilitate instructor-led (in-person) and digital/online training experiences
• Create engaging training videos, animations, and e-learning modules
• Develop, maintain, and continuously improve technical training materials and documentation
• Ensure alignment with aftermarket systems (repair manuals, parts catalogs, and service tools)
• Translate complex technical information into clear, user-friendly content
• Plan and execute training programs for service partners and customers across multiple regions
• Develop and implement a “Train-the-Trainer” program to scale knowledge across the network
• Design and deliver driver-facing training concepts to enhance product use and safety
• Lead the development and implementation of a digital platform for technical documentation
• Establish systems and processes for distributing technical bulletins, updates, and service information
• Drive adoption of modern learning technologies and mobile training solutions

Benefits

• annual bonus program
• 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
• starting at 4 weeks paid vacation
• 13+ calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance and volunteer paid time off
• short-term and long-term disability plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level