Training and Documentation Lead (Technical Writer)

Trace Systems • Colorado Springs, CO

23h • Onsite

About The Position

Trace Systems is seeking a Training and Documentation Lead (Technical Writer) who will own all training delivery and technical documentation for a deployable tactical communications program. This role develops and delivers hands-on training to military operators and Government personnel on SATCOM terminals, tactical radios, baseband networking equipment, encryption systems, and deployable communications suites including Emergency Response Terminals (ERTs), Mobile Command Posts (MCPs), and Emergency Response Vehicles (ERVs).
The Training and Documentation Lead will author and maintain Trace Systems ISO compliance documents, Standard Operating Procedures (SOPs), and training materials for the full system inventory, ensure documentation stays current through system modifications and tech refresh, and provide on-site training support during field exercises, annual maintenance visits, and emergency deployments.

Requirements

• An active, in-scope US Government issued Secret clearance.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Minimum 5 years developing and delivering training in a DoD tactical communications or SATCOM environment.
• Demonstrated experience authoring SOPs, technical manuals, or training curricula for military audiences.
• Hands-on experience with deployable communications systems: VSAT/SATCOM terminals, tactical radios, baseband routing/switching, RoIP, VVoIP, or similar.

Nice To Haves

• Familiarity with the following the SATCOM & RF Systems, Baseband & Networking, Encryption & Cybersecurity, and Platforms.

Responsibilities

• Develop and deliver new users, new equipment, and refresher training on all program systems.
• Deliver hands-on training at remote sites during annual maintenance visits, covering: Operation of all program IT, telecommunications, and support systems
• Create and maintain instructor guides, student handbooks, quick reference cards, and practical exercises.
• Track training completion and proficiency across all program personnel and tiers.
• Verify that technical support personnel maintain current formal operator certifications on program terminal systems.
• Author and maintain SOPs for each system in the program baseline, including: System components, capabilities, and applications, Installation, start-up, and shut-down procedures, Network management and system-level connectivity, Maintenance procedures and troubleshooting, Operational procedures
• Update documentation to reflect system modifications, tech refresh, and operational lessons learned.
• Provide documentation input to the Preventative Maintenance Plan (PMP) and Software Patch Maintenance Plan.
• Maintain version control, review cycles, and distribution tracking for all technical publications.
• Provide on-site training and documentation support during field exercises, deployments, and emergency response activations.
• Conduct pre-deployment operator training and post-deployment after-action documentation capture.
• Coordinate with system engineers, FSRs, helpdesk, and spare parts/logistics teams to keep documentation aligned with current configurations.

Benefits

• health insurance coverage
• flexible spending accounts
• an employee wellness program
• life and disability insurance
• a retirement savings plan
• company holidays and paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level