Training and Development Specialist
About The Position
Conducts training with incoming new staff in live, classroom and/or video environments. Tracks the progress of trainees through routine tests, observations and feedback. Evaluates the effectiveness of current training. Continually works with supervisors to identify reinforcement training needs. Trains existing staff on on-going system enhancements and related policy/procedural changes. Maintains accurate and up-to-date training manuals. Develops a variety of learning and performance support solutions. Participates in the delivery of operations change management meetings. Works closely with staff to ensure systems are utilized consistently across the organization. Partners with subject matter experts to develop/maintain training curriculum and requirements. Facilitates needs assessments to diagnose training and development needs of existing staff. Completes periodic training pertaining to updates in policies and procedures.
Requirements
- High School Diploma or GED required
- Six months to two years of similar or related experience with delivering exceptional service while exhibiting empathy, patience and excellent written and verbal communication.
- Proficiency with Windows and Microsoft Outlook software (Outlook, Word and Excel)
- Professional appearance and manner, as well as punctuality
- Must be able to travel up to five consecutive days and four nights out of town
Responsibilities
- Conducts training with incoming new staff in live, classroom and/or video environments
- Tracks the progress of trainees through routine tests, observations and feedback
- Evaluates the effectiveness of current training
- Continually works with supervisors to identify reinforcement training needs
- Trains existing staff on on-going system enhancements and related policy/procedural changes
- Maintain accurate and up-to date training manuals
- Develops a variety of learning and performance support solutions
- Participates in the delivery of operations change management meetings
- Works closely with staff to ensure systems are utilized consistently across organization
- Partners with subject matter experts to develop/maintain training curriculum and requirements
- Facilitates needs assessments to diagnose training and development needs of existing staff
- Completes periodic training pertaining to updates in policies and procedures
Benefits
- Paid vacation time, personal leave and paid holidays!
- Medical with HSA and FSA options, dental, and vision.
- 401(k) with a generous company match.
- Tuition Reimbursement Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
