Training and Development Specialist

City of Charlotte

2d•$82,883 - $92,093•Hybrid

About The Position

This position is primarily responsible for developing, implementing, and evaluating programming designed to support ongoing professional and career development of staff from entry level to senior leader. This position will actively support Charlotte Water’s strategic training and development programs and initiatives. The Training Specialist will coordinate and instruct staff across all divisions within the utility. The successful candidate will possess strong customer service, organizational, and leadership skills and have experience developing and implementing training initiatives and curricula. The candidate will be highly self-motivated and require minimal coaching or supervision, demonstrate the ability to lead in a team environment, be results-oriented, customer-focused, and be a creative problem solver. The ideal candidate will demonstrate engaging training and facilitation skills that meet the needs of our internal customers.

Requirements

Knowledge of training and development, including adult learning theories.
Skill in communicating, both verbally and in writing.
Skill in planning and coordinating the work of others.
Skill in delivering speeches and facilitating training programs.
Skill in managing multiple unique projects at one given time.
Ability to leverage technology to enhance employee training.
Ability to plan and organize short-term and long-term training in simulated and live environments.
Ability to effectively conduct training in classroom and work environments.
Ability to work effectively with people with different professional backgrounds.
Ability to network with internal and external stakeholders.
Ability to research content needed for training initiatives.
Ability to communicate effectively with all levels of the organization.
Ability to work both independently and as part of a group.
Ability to obtain a City driving permit.
Bachelor's degree from an accredited school.
Five (5) years of related work experience.
Requires a valid driver's license.

Nice To Haves

Knowledge of Human Resources policies and practices.
Experience designing employee development plans and/or succession planning.
Ability to assess program gaps and opportunities for continued program growth.
Experience and knowledge in instructional design, curriculum development, leadership and supervisory development.
Familiar with traditional and modern training methods, tools, and techniques (including, but not limited to, traditional lecture-style learning, case studies, hands-on training, mentoring, coaching, interactive training, online learning, and knowledge management).
Experience utilizing Human Capital Management systems, such as Workday, to leverage employee talent data.

Responsibilities

Provides training and development department-wide by implementing strategic training initiatives, curriculum design, training delivery, and group facilitation to meet organizational goals and career development needs of employees.
Supports a portfolio of divisions within the department as a learning and development liaison, consulting with staff to provide optimized learning and development services.
Leads succession planning services for assigned divisions and/or roles.
Offers facilitation services for assigned divisions and/or roles.
Facilitates training both virtually and in-person.
Consults with leaders, managers, supervisors, and subject matter experts to develop and refine curricula to address evolving department needs.
Assesses and selects appropriate training media based on audience, content, and expected outcome to maximize learning impact.
Creates course communication materials and handles course logistics, including facility setup and equipment coordination.
Coordinates the completion of training assignments including tracking participant progress and meeting required milestones.
Provides interpersonal expertise when working with employees ranging from front-line workers to senior leadership.
Assesses training and programming effectiveness to ensure participants' performance is aligned with the skills and competencies they are taught and adjusting as needed.
Partners with Workforce Development staff to offer training and development services for Workforce participants, including Career Training Academy employees, Co-Ops, Apprentices, and Interns.
Teaches City and departmental technology solutions (including but not limited to Microsoft Office, Workday, OnBase, etc.)
Advises and guides employees to grow and develop professionally, connecting with mentoring and coaching resources as needed.
Utilizes Workday Learning to record completions for courses instructed.
Stays abreast of new trends and tools in organizational development and learning to continuously enhance program offerings and respond to changing business needs.
Performs other related job duties as assigned.