Training and Development Specialist Intern

Consumers Credit Union•Kalamazoo, MI

1d•Onsite

About The Position

Consumers Credit Union is hiring a Training & Development Intern to support employee learning and development initiatives at its corporate office in Kalamazoo. The intern will gain hands-on experience with learning technologies, content development, instructional design, and Learning Management System (LMS) administration while helping create learning experiences that support employee growth and success. The role includes supporting the rollout of a new LMS and the transition from the current platform, organizing and validating learning content, testing courses and system functionality, and reviewing learner records and reports. The intern will also create employee resources, assist with training materials and digital learning experiences, evaluate existing content, and collaborate with the Training & Development team and subject matter experts. A summer project will involve researching a designated business topic, analyzing findings, and developing recommendations for business objectives. The internship is based at the company's corporate office in Kalamazoo. The team emphasizes collaboration and camaraderie. Consumers Credit Union is an Equal Employment Opportunity employer and a Veteran & Military Friendly Employer.

Requirements

Be a college junior or equivalent.
Have an interest in Learning & Development, instructional design, learning technology, organizational development, or employee training.
Ability to learn and navigate new software systems, platforms, and digital tools.
Strong verbal and written communication skills, including the ability to present information clearly.
Interest in developing engaging learning experiences and exploring new ideas.
Ability to manage multiple priorities while maintaining accuracy and organization.
Ability to analyze information, solve problems, and identify opportunities for improvement.
Initiative, curiosity, and willingness to learn, experiment, and apply feedback.
Ability to collaborate effectively with team members, subject matter experts, and employees across the organization.

Responsibilities

Assist with implementation and rollout of the organization's new Learning Management System (LMS).
Learn to use the current and new LMS platforms to support the transition between systems.
Assist with migrating, organizing, reviewing, and validating learning content and training materials.
Test courses and LMS functionality from administrator and learner perspectives to support a positive user experience.
Review learner records, course assignments, completion data, and training reports for accuracy and consistency.
Create job aids, guides, FAQs, and other resources to help employees use learning tools and systems.
Assist with developing and maintaining instructor-led, virtual, and e-learning training materials.
Build digital learning experiences, including activities, knowledge checks, assessments, and interactive content.
Evaluate existing training content and identify opportunities to improve accuracy, usability, and learner engagement.
Collaborate with Training & Development team members and subject matter experts to gather information and develop learning solutions.
Contribute to a summer project by researching a designated business topic, analyzing findings, and developing recommendations to support business objectives.
Assist in other areas and special projects as assigned by the supervisor.