Training and Development Coordinator - ARCHES

Mid-Willamette Valley Community Action Agency•Salem, OR

2d•Hybrid

About The Position

The Training and Development Coordinator plays a key role in supporting the professional development of internal staff and external community partners. This position supports the training program manager and other agency leadership in designing, coordinating, and delivering training programs, technical assistance, and documentation that enhance employee skills, knowledge, and engagement. The Training and Development Coordinator brings strong technical writing skills to transform complex processes and information into clear, accurate, and accessible learning materials for diverse audiences. This is a grant-funded position located at the ARCHES Project and is renewable based on the continuation of project funding.

Requirements

Associate's degree in Education, Organizational Design, Administration, Social Services, or a related field.
One year of experience in training coordination, technical writing, process documentation, or a related role.
Equivalent combination of education and experience may be considered.
Driver qualifications are required for this position.
Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
Candidate must pass a comprehensive MWVCAA background screening prior to employment.
Basic Life Support/First Aid Certification is required within first 30 days of hire.
Candidate must pass pre-employment and random drug/alcohol screenings.
Possess intermediate to advanced computer skills.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, database software, online tools, video conference platforms, and learning management system (LMS) platforms.
Demonstrated ability to develop clear, concise work instructions, SOPs, training manuals, and other technical documentation.
Strong proofreading, editing, and formatting skills with exceptional attention to detail.
Ability to interview subject matter experts and translate complex processes into user-friendly content for varied audiences.
Experience incorporating visuals such as diagrams, photos, and charts to enhance learning materials.
Must possess excellent planning, organization, and time management skills.
Ability to effectively lead and manage multiple projects while meeting critical deadlines.
Possesses highly effective interpersonal skills, with demonstrated ability to effectively communicate with diverse groups orally and in writing.
Ability to work effectively with a team using direct communication, respect, creativity, and emotional intelligence.
Ability to work both independently and as part of a team.
Advanced presentation skills with the ability to effectively communicate ideas and concepts.
Knowledge of adult learning principles and instructional design methodologies.

Nice To Haves

Experience in planning, evaluating, and improving training programs is highly valued.

Responsibilities

Supports the Training and Staff Wellness Manager in implementing comprehensive learning programs that align with organizational strategic objectives.
Coordinates logistics for internal staff training and external community partner training events, including scheduling, room reservations, virtual meeting links, and preparation of all physical and digital materials.
Assists in facilitating onboarding, orientation, and ongoing training sessions for new and existing employees using a wide variety of training methods.
Supports training calendars and ensures departmental training deliverables are met on schedule.
Collaborates with program leadership, the Training and Staff Wellness Manager, and cross‑functional teams to develop, review, finalize, and continuously improve training materials including SOPs, job aids, manuals, e‑learning modules, and instructional videos.
Organizes and analyzes content to produce clear, user‑friendly learning materials, incorporating visuals and identifying opportunities to improve documentation and training processes.
Utilizes learning management systems (LMS) to enroll employees, track participation, manage completion records, and report on training compliance.
Ensures all training records are accurate and audit-ready at all times.
Monitors mandatory training requirements and sends timely reminders to staff to maintain high compliance rates.
Administers post-training surveys and assessments and compiles data into reports for leadership review.
Maintains accurate records of participation, completion rates, evaluation results, and retraining requirements.
Drafts and distributes internal communications including newsletters, emails, and flyers to promote upcoming training and professional development opportunities.
Prepares quality written reports and complies with agency quarterly and annual reporting requirements as required by the program, agency, and funding sources.
Models' full compliance with MWVCAA Safety Policy.
May be assigned other responsibilities that further program goals and objectives.
Consistent punctuality and reliable attendance are essential requirements for this role.
Ability to work effectively and maintain positive, professional relationships with team members and clients.